Operational Program Manager

Riverside Health System•Newport News, VA

5d•Onsite

About The Position

The Operational Program Manager is responsible for comprehensive coordination and oversight of multiple clinical and operational programs, including eConsults, Genetics- Breast Cancer and Colon Cancer pathways, regional vaccine clinics, Lumentics, and monthly QGenda statistical reporting. This role serves as the primary liaison for Riverside Medical Group supply chain initiatives leading data collection, developing business cases and ROI analyses, and ensuring alignment with organizational goals. Additionally, the manager serves as the VAT (Value Analysis Team) representative, driving initiative, execution, supporting product and equipment evaluations, and coordinating the advancement of key projects across service lines. Through strong analytical insight, cross functional collaboration, and effective program leadership, this position ensures operational continuity, program performance, and strategic value for the medical group.

Requirements

Bachelors Degree, Healthcare-related field strongly preferred. (Required)
2 years Professional experience in healthcare operations or program coordination. (Required)
3-4 years Progressively responsible experience preferred, including exposure to operational workflows, data tracking, and cross functional collaboration. (Required)
Demonstrated ability to efficiently navigate, interpret, and utilize electronic medical record (EMR/EHR) systems to support clinical operations, performance monitoring, and regulatory compliance.
Proven experience in data analysis and interpretation, with the ability to synthesize quantitative and qualitative information, identify trends, assess performance gaps, and translate findings into actionable insights.
Exceptional interpersonal and relationship building skills, with the ability to collaborate across multidisciplinary teams, engage stakeholders at all organizational levels, and influence outcomes through professionalism and trust.
Advanced verbal and written communication skills, including the ability to clearly communicate complex information, develop high quality reports and presentations, and effectively convey insights to clinical, operational, and executive audiences.
Strong knowledge of clinical quality, patient safety, and patient satisfaction measures and indicators, with the ability to apply this knowledge to operational strategy, performance improvement initiatives, and continuous quality and safety efforts.
Demonstrated critical thinking and problem solving skills, enabling proactive identification of operational challenges, evaluation of risks, and development of data driven, sustainable solutions.

Responsibilities

Coordinate and manage all operational aspects of assigned programs, including e Consults, Genetics - Breast Cancer and Colon Cancer pathways.
Lead planning, execution, and performance tracking for annual regional vaccine clinics.
Oversee and maintain Lumentics workflows and program deliverables.
Prepare, review, and distribute monthly QGenda statistical reports to leadership.
Analyze, compile, and validate operational metrics and KPIs across service lines to support Monthly Business Review reporting.
Identify performance trends, operational gaps, and improvement opportunities using data driven insights.
Develop dashboards, summaries, and recommendations for practice and service line leaders.
Serve as the primary liaison for Riverside Medical Group supply chain initiatives.
Conduct data collection, cost analysis, and ROI development for product, equipment, and operational business cases.
Conducts annual review of all vaccines given with the medical practices, ensuring reimbursement is aligned with cost.
Represents the Medical Group on the Value Analysis Team (VAT), ensuring effective communication and alignment with practice needs.
Drive the advancement of supply chain projects, implementation, and planning.
Partner with service line leadership, practice managers, practice directors and clinical teams to ensure program alignment and operational success.
Coordinate project plans, timelines, and stakeholder communication for assigned initiatives.
Monitor project progress, identify barriers, and facilitate solutions to ensure timely execution.
Support standardization efforts and best practice adoption across practices and service lines.
Demonstrates leadership behaviors that promote a culture of trusting relationships at all levels within Riverside.
Practices inclusion and values diversity.
Creates enthusiasm and celebrates success.
Aligns with strategic goals.
Recognizes and acts on opportunities that improve and grow the organization.
Identifies goals and motivates teams to achieve goals.
Proactively monitors key performance indicators and makes real time adjustments
Demonstrates personal accountability of resources.
Meets or exceeds annual revenue budget (if applicable).
Demonstrate flexibility to increase service access to customers.
Responsible for demonstrating Riverside Care Difference behaviors.
Leaders ensure accountability for positive customer experience.
Sets and maintains high standards of service.
Demonstrates care commitments in all interactions.
Anticipates and adapts to customer needs to enhance their experience
Holds self and others accountable for delivering the best outcomes possible to communicating quality and safety goals, promoting and complying with evidence-based practices, cross checking, coaching, encouraging safe behaviors and by offering a culture that is fair and just.
Seeks to provide the best quality care/service within the department(s).
Demonstrates responsibility and engagement by completing leadership requirements on time.
Meets department and system deadlines (i.e. deadlines for budget process, evaluation process, etc.)
Make and keep commitments.
Effectively cascade communications to team members in a timely manner.
Compliant with communication tracker.