Program Manager, Operational Effectiveness & Quality - Security Assurance

Amazon • New York, NY

9d • Onsite

About The Position

We are looking for a highly motivated Program Manager to join our Operational Effectiveness & Quality team. As part of the team, you will own the strategy, design and operation of key mechanisms, processes and programs enabling our team to effectively track, manage and respond to our expanding security assurance and compliance requirements at scale. Our team solves complex compliance challenges, dives deep into compliance requirements for both Amazon and our customers, improves processes, and drives greater efficiencies in meeting expectations. This role facilitates our ability to grow and scale our internal compliance processes and mechanisms to meet the security assurance and compliance expectations in the global market. You should be an experienced PM who ability to understand IT and compliance processes, quickly triage and respond to incoming issues, evaluate opportunities for improvement, and drive innovative mechanisms across multiple teams and programs.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Execute and drive the program/project delivery, execution, and adoption across multiple organizations and teams
• Collaborate with program stakeholders in multiple business and technical teams to define and deliver on agreed upon milestones.
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs
• Build and maintain integrated reporting for areas of responsibility
• Evaluating the efficacy of security assurance and compliance activities and leading improvements to enable delivery at scale
• Anticipating bottlenecks and provide escalation management (evaluating trade-offs, dependencies across teams, and making recommendations to stakeholders/leadership while balancing the business needs/commitments with technical constraints)
• Setting and embodying team culture and the quality bar, driving cross-team alignment by negotiating and resolving conflict smoothly with our without formal authority
• Managing emergent tasks against multiple shifting priorities, mitigating risks, and eliminating blockers
• Operate a quality rhythm of the business, continuously coordinating and driving adoption of improvement efforts to manage regulatory expectations.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed