Quality Assurance Operational Excellence Analyst

BioScript Solutions•Oakville, ON

8d•Remote

About The Position

Empowering lives, healing hearts, embracing future. Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Quality Assurance Operational Excellence Analyst to join our dynamic team of trailblazers at BioScript Solutions, where innovation meets excellence. At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

Requirements

Bachelor’s degree (or upcoming completion) in Computer Science, Engineering, Science, Health Sciences, Business, or a related field. An equivalent combination of education and relevant experience will be considered.
1–3 years of experience in one or more of the following: Quality assurance or quality systems, Process improvement or operational excellence, Data analysis, workflow automation, or technical operations.
Foundational understanding of quality systems, process improvement, or Lean principles
Strong analytical and problem-solving skills with the ability to translate data into actionable insights
Ability to document processes clearly and create work instructions, SOPs, and training materials
Comfortable working in cross-functional, deadline-driven environments
Excellent written and verbal communication skills
English proficiency is required for this position to effectively communicate with internal and external stakeholders.
Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization

Nice To Haves

Experience with data tools or automation (e.g., Excel, Power BI, SQL, Python, VBA, Power Automate, or similar) is considered an asset
Exposure to ISO 9001, GMP, or regulated healthcare environments
Experience supporting audits, controls, or compliance activities
Knowledge of pharmacy, patient support programs, or healthcare operations

Responsibilities

Supporting the development, implementation and continuous improvement of a process-based Quality Management System, including but not limited to.
Assisting in the design, documentation, and optimization of operational processes using Lean and quality principles (process mapping, standardization, waste reduction)
Assisting, completing, and overseeing corrective action and root cause analysis.
Assisting, completing, and overseeing improvement plan development and monitoring.
Compiling and monitoring process performance data for improvement opportunities.
Performing with risk assessments and monitoring mitigation plans.
Supporting with management review preparation and execution.
Leading operational process improvement projects including mapping/modelling, design, analysis, performance monitoring and improvement, and integrating these processes into a Quality Management System (QMS) framework.
Collaborating with cross functional teams (Operations, IT, Pharmacy, Patient Programs) to ensure solutions are practical, scalable, and compliant.
Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements