Operational Initiatives Coordinator

ForMotion•Nashville, TN

3d•Hybrid

About The Position

The Operational Initiatives Coordinator supports the planning, coordination, implementation, and sustainment of operational programs and initiatives across a multi-site healthcare organization. The role assists with project execution, training coordination, process documentation, reporting, and change management, working with Operations, Clinical Leadership, Shared Services, IT, and other cross-functional teams. It supports the implementation of new programs, system enhancements, acquisitions, and operational improvements, with a focus on communication and adoption across markets. The position operates in a hybrid professional work environment, balancing remote and onsite responsibilities. It uses standard office equipment and collaboration technologies and requires frequent communication with clinic personnel, operational leaders, shared services teams, and other stakeholders. Occasional travel may be required for initiatives, training, acquisitions, integrations, and other organizational needs.

Requirements

Associate or bachelor’s degree in business, Healthcare Administration, Operations, or a related field, or an equivalent combination of education and experience.
One to three years of experience in healthcare operations, project coordination, clinic operations, shared services, or a related field.
Experience coordinating projects, programs, or operational processes.
Strong proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
Excellent verbal and written communication skills.
Strong attention to detail and follow-through.
Problem-solving and analytical thinking skills.
Ability to manage multiple priorities in a fast-paced environment.
Customer service-oriented approach and collaborative mindset.
Ability to learn and support operational systems, reporting tools, and healthcare technologies.
Adaptability and flexibility in a changing environment.
Commitment to continuous improvement and operational excellence.
Ethical conduct and professionalism.

Responsibilities

Provide administrative and operational support for enterprise-wide initiatives, projects, and operational programs.
Coordinate initiative activities, timelines, deliverables, and follow-up tasks to help keep projects on track.
Support onboarding and integration of newly acquired clinics, including system readiness, communication, training coordination, and operational transitions.
Assist with EMR implementations, enhancements, testing, and adoption activities.
Develop, maintain, and distribute project documentation, SOPs, job aids, reference materials, and operational communications.
Coordinate meetings, training sessions, testing activities, and stakeholder communications.
Track initiative progress and maintain project documentation, action items, risks, and status updates.
Support change management through training delivery, end-user communication, and adoption monitoring.
Support operational programs, including patient outreach, Net Promoter Score programs, SOP management, and patient experience initiatives.
Support data collection and analysis to measure program effectiveness and identify improvement opportunities.
Manage online insurance portals across company platforms.
Provide remote and occasional onsite support for operational initiatives, training events, integrations, and market-specific needs.
Maintain organization, accuracy, and professionalism while managing multiple priorities.
Perform other duties as assigned.