Operational Initiatives Specialist

ForMotion • Nashville, TN

3d • Hybrid

About The Position

The Operational Initiatives Specialist plans, executes, and sustains operational programs and initiatives across a multi-site clinic network. This exempt role exercises independent judgment and discretion while supporting cross-functional initiatives, advising stakeholders, and promoting consistent operational execution across markets. The position supports new partner integrations through training, process adoption, and program rollout, with a particular focus on EMR transitions, system readiness, and potential acquisitions.

As a central operational resource across regions, the Specialist supports quality execution, continuous improvement, and change management. The role works with operations, clinical leadership, IT, strategy, project management, and other stakeholders; supports KPI analysis and reporting; and provides hands-on help to markets, including occasional on-site implementation and training support. The position is described as hybrid, with Nashville, Tennessee noted as an ideal location, and requires travel to clinics as operational needs arise.

Requirements

• Bachelor’s degree required.
• Demonstrated ability to work independently and exercise sound judgment in managing priorities and operational support activities.
• Strong organizational and analytical skills, including the ability to manage multiple initiatives simultaneously.
• Excellent verbal and written communication skills and the ability to communicate across levels and functions.
• Customer-service-oriented, collaborative, and solutions-focused approach.
• Detail-oriented, with a strong focus on accuracy, consistency, and quality execution.
• Ability and willingness to travel occasionally based on operational needs.
• Strong patient-first mindset and commitment to service.
• Collaborative, team-oriented approach and servant leadership style.
• High integrity and ethical conduct.
• Results-driven, growth-oriented, and organized.
• Analytical problem-solving ability and strong attention to detail.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Experience supporting operations in a multi-site patient care, healthcare services, or similarly complex environment.
• Experience in Orthotics and/or Prosthetics (O&P).
• Proficiency in data analysis, reporting tools, and dashboards such as Power BI.

Responsibilities

• Support and contribute to cross-functional operational initiatives by managing assigned workstreams, timelines, and deliverables independently.
• Prioritize tasks, identify risks, and escalate issues to keep initiatives on track and aligned with organizational objectives.
• Partner with operations, clinical leadership, IT, strategy, project management, and other internal stakeholders to plan and execute initiatives.
• Provide proactive stakeholder updates, synthesize feedback, and support alignment across markets and operational programs.
• Assist with developing, analyzing, tracking, and reporting KPIs to evaluate operational effectiveness and program impact.
• Support change management, including training strategies, process documentation, adoption support, and end-user enablement.
• Provide consultative and hands-on operational support to markets, including occasional on-site implementation and adoption support.
• Support enterprise-wide programs, including the Patient Outreach Program, Standard Operating Procedures, and Net Promoter Score/Patient Satisfaction Program.
• Manage integrations with newly acquired organizations and serve as the main project manager for EMR integrations and company acquisitions.
• Work with cross-functional partners to maintain and update Power BI/Quick site dashboards and operational reports, ensuring data accuracy and usability.
• Coordinate documentation, communication, and planning related to operational initiatives and integrations.
• Work with strategy and project management teams to align initiatives with organizational priorities and operational standards.
• Perform other duties as assigned, consistent with the scope and level of the role.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement plan with employer matching contribution.
• 8 paid holidays.
• 13 vacation days, a birthday day, and two volunteer days.
• 8 sick days within the first year of employment.
• Paid parental bonding.
• Tailored onboarding and a buddy system.
• Continuous learning through e-learning, training, and language courses.
• A culture rooted in trust, empathy, and Nordic-inspired flat hierarchies.
• A workplace culture in which everyone, from interns to executives, is treated with respect.
• Competitive compensation packages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level