Operational Excellence Specialist

Mustang Cat•Houston, TX

10d•Onsite

About The Position

Mustang Rental Services is seeking an Operational Excellence Specialist to improve processes across its rental operations. The role works with branch and operational teams to identify improvement opportunities, facilitate improvement activities, strengthen standard work, and promote a culture of continuous improvement and operational excellence. It is suited to someone with Lean or continuous improvement experience, or a background in operations, engineering, quality, or business who wants to build a career in operational excellence. The specialist helps improve efficiency, consistency, productivity, and customer outcomes. The position involves analyzing processes and performance data, developing practical solutions with teams, supporting implementation and sustainment, and helping employees and frontline leaders build skills in Lean methods and structured problem solving. Success includes improving standard work and consistency across branches, reducing process variation and unnecessary costs, improving productivity and cycle times, strengthening accountability and performance visibility, increasing employee participation in continuous improvement, and building sustainable processes that support growth and profitability.

Requirements

A bachelor's degree in Engineering, Business, Operations, or a related field, or 1–3 years of relevant experience in operations, quality, engineering, or Continuous Improvement; equivalent combinations of education and experience will be considered.
Foundational understanding of Lean, Continuous Improvement, process improvement, or structured problem solving.
Experience working with KPIs, operational data, or performance reporting.
Strong analytical, critical-thinking, and problem-solving skills.
Strong communication, facilitation, and collaboration skills.
Ability to work effectively in a fast-paced, hands-on operational environment.
Proficiency with Microsoft Office.
Ability to build relationships and work effectively with employees at different levels of the organization.
A proactive mindset, curiosity, and initiative to challenge existing processes and find better ways to work.

Nice To Haves

Experience with ERP systems, dashboards, or reporting tools.
Lean Six Sigma or Green Belt certification.

Responsibilities

Lead and support Continuous Improvement initiatives across branch operations.
Facilitate Kaizen, 5S, process mapping, root cause analysis, and structured problem-solving activities.
Analyze processes to identify waste, inefficiencies, risks, cost drivers, and improvement opportunities.
Help teams develop and implement solutions that improve productivity, quality, cycle time, and execution.
Support standard work development and adoption across locations.
Monitor operational KPIs and performance trends to identify gaps and opportunities.
Participate in daily accountability and operational performance reviews.
Track improvement projects, action items, results, and measurable benefits.
Support visual management tools, tier boards, dashboards, and Continuous Improvement reporting.
Help deliver Lean and Continuous Improvement training to employees and frontline leaders.
Coach employees on basic Lean principles, structured problem solving, and everyday improvement.
Partner with operations, quality, and support teams to implement and sustain improvements.
Build employee engagement and encourage teams to take ownership of improvement opportunities.
Help ensure improvements are implemented, measured, and sustained.