Operational Excellence Specialist WMCG

2310 AU Medical Center, Inc. • Augusta, GA

11d

About The Position

The Operational Excellence Specialist facilitates process and performance improvement activities throughout the WMCG Enterprise. The role facilitates projects assigned by Operational Excellence management, which may focus on clinical outcomes, patient safety, cost reduction and efficiency, revenue cycle, clinical utilization and management, integrated growth and performance management, and patient/customer experience. Projects may also involve implementing new and innovative ways to conduct business and processes.

The Specialist identifies and analyzes project data, coordinates improvement events and projects under moderate supervision, and leads small teams in applying Lean and Six Sigma methods to optimize processes, eliminate waste, improve quality, and reduce costs. The role supports collaboration with hospital and health staff and patients, promotes value-based care delivery, and contributes to Patient and Family Centered Care through projects focused on the patient experience. The Specialist also responds to patient and family concerns and grievances as indicated, performs other assigned duties, and complies with Wellstar Health System policies, standards of work, and code of conduct.

Requirements

• Bachelor’s degree in Public Health, Business Administration/Management, Nursing, Information Technology, or another related field.
• Minimum 2 years in a healthcare or business setting focused on process and performance improvement and/or project management.
• Certified Lean Six Sigma Yellow Belt (CSSYB) within 1 year of hire.
• Knowledge of Lean and Six Sigma and other continuous process and performance methodologies.

Nice To Haves

• Certified Lean Six Sigma Green Belt (CSSYB) upon hire is preferred.
• Minimum 4 years in a healthcare or business setting focused on process and performance improvement and/or project management is preferred.
• Previous experience working in an Operational Excellence (OpEx), Performance Improvement, Quality, or related department in a healthcare setting.

Responsibilities

• Identify, collect, analyze, and summarize data related to assigned process improvement projects and document it in the department project database.
• Gather data using Lean and Six Sigma tools and practices, including flowcharting/value stream mapping, brainstorming and affinity diagrams, and cause-and-effect diagrams.
• Under moderate supervision, coordinate performance improvement events and projects and lead small teams in applying Lean and Six Sigma methodologies and other techniques to optimize processes, eliminate waste, improve quality, and reduce costs.
• Stay informed and competent in current approaches, methodologies, and evidence-based practices in Lean and Six Sigma, project management, and their application in healthcare.
• Support the Department of Operational Excellence in developing relationships and collaboration strategies with hospital and health staff and patients to promote value-based care delivery.
• Support Patient and Family Centered Care through projects and activities focused on the patient experience, and respond to patient and family concerns and grievances as indicated.
• Perform other duties as assigned.
• Comply with Wellstar Health System policies, standards of work, and code of conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level