YPS Operational Excellence Specialist

Yancey Bros. Co.•Austell, GA

About The Position

The Operational Excellence Specialist leads initiatives to improve the performance of Yancey Power Systems (YPS) across Parts, Operations, Customer Experience, and revenue growth. The role works collaboratively with Parts, Service, and Sales teams to manage and report on YPS and Caterpillar metrics, develop Parts growth strategies and customer experience plans, improve customer relationships, and lead operational efficiency projects. The Specialist provides subject-matter expertise on YPS Parts and Service products and value propositions, prepares business proposals and project plans, and builds relationships with internal and external program stakeholders. The position develops and deploys daily, weekly, and monthly management reporting packages for local branches, and engages with Caterpillar and other OEM representatives on Parts, Service, and Sales initiatives. It also supports a safe workplace and a “Safety First” culture, trains employees on key initiatives and standard procedures, and promotes process improvement and change management. The role typically works in a temperature-controlled office, with field visits to customer sites less than 25% of the time. Field conditions may include extreme heat or cold, vibration, strong odors, moving mechanical parts, flammable liquids and gases, oils and solvents, and uneven or gravel ground. Customer-required PPE may be mandated.

Requirements

Bachelor’s degree from a four-year college or university, or related equivalent experience.
Minimum of 5 years of experience.
Prior experience in customer service management.
Customer service experience and excellent people skills.
Problem-solving skills to meet the needs of customers and employees.
Must complete Yancey and industry safety training requirements.

Nice To Haves

Specific industry training.
Project manager training.
Supply chain systems training.

Responsibilities

Participate in required safety programs and ensure employees complete safety training and work safely.
Identify, develop, and implement Division performance improvement initiatives.
Act as the primary liaison for Caterpillar and other OEM representatives.
Support and train employees on Standard Operating Procedures and ensure company policies and procedures are followed.
Develop project plans supporting key initiatives in the YPS division.
Plan, enhance, and develop financial reporting to improve expense control.
Monitor inventory levels to help ensure customer needs are met in a timely manner.
Assist with developing revenue and profit goals, inventory requirements, and headcount requirements for YPS budget purposes.
Lead training that supports key initiatives.
Develop proficiency in change management.
Communicate regularly with and support Service and Sales teams.
Refine monthly Parts reporting tools to improve ease of use and transparency.
Develop methods to monitor key initiative performance after implementation.
Promote a process improvement culture.
Manage and report on YPS and Caterpillar Parts, Service, and Sales metrics.
Develop Parts growth strategies and customer experience plans.
Design and implement customer relationship improvement projects and programs.
Lead operational efficiency projects focused on the YPS Parts and Service relationship.
Provide subject-matter expertise on YPS Parts and Service products and value propositions.
Write business proposals and prepare project plans for YPS Parts and Service program enhancements.
Build relationships and negotiate with internal and external program stakeholders.
Identify and map business strengths and customer needs to support program development.
Develop and deploy daily, weekly, and monthly management reporting packages for local branches.
Engage with Caterpillar and other OEM representatives on initiatives such as the CAT Excellence program, DDC, and Service Commitment.
Complete additional tasks as assigned by management.