Operational Initiatives Specialist

Össur•Nashville, TN

5d•Hybrid

About The Position

The Operational Initiatives Specialist plans, executes, and sustains operational programs and initiatives across a multi-site clinic network. This exempt role exercises independent judgment and discretion while supporting cross-functional initiatives, advising stakeholders, and promoting consistent operational execution across markets. The position supports new partner integrations through training, process adoption, and program rollouts, with particular emphasis on EMR transitions, system readiness, training, and acquisition integration. It serves as an operational resource across regions, focusing on quality execution, continuous improvement, and effective change management. The position uses a hybrid work arrangement, with a preference for a candidate comfortable working in Nashville, Tennessee. It balances remote and onsite responsibilities and requires travel to clinic locations to support initiatives, integrations, training, and process adoption. Onsite work may take place in active clinical or administrative settings.

Requirements

Bachelor’s degree.
Demonstrated ability to work independently and exercise sound judgment in managing priorities and operational support activities.
Strong organizational and analytical skills, including the ability to manage multiple initiatives simultaneously.
Excellent verbal and written communication skills, with the ability to communicate effectively across levels and functions.
Customer-service orientation and a collaborative, solutions-focused mindset.
Detail-oriented approach with a strong focus on accuracy, consistency, and quality execution.
Ability and willingness to travel occasionally based on operational needs.
Strong patient-first mindset and commitment to service.
Collaborative, team-oriented servant leadership style.
High level of integrity and ethical conduct.
Results-driven, growth-oriented, and organized approach.
Analytical problem-solving skills and strong attention to detail.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Experience supporting operations in a multi-site patient care, healthcare services, or similarly complex environment.
Experience in Orthotics and/or Prosthetics (O&P).
Proficiency in data analysis, reporting tools, and dashboards such as Power BI.

Responsibilities

Independently manage assigned workstreams, timelines, and deliverables for cross-functional operational initiatives.
Prioritize tasks, identify risks, and escalate issues to keep initiatives on track and aligned with organizational objectives.
Partner with operations, clinical leadership, IT, strategy, and project management stakeholders to plan and execute initiatives.
Provide stakeholder updates, synthesize feedback, and support alignment across markets and operational programs.
Assist with developing, analyzing, tracking, and reporting key performance indicators to evaluate operational effectiveness and program impact.
Support change management, including training strategies, process documentation, adoption support, and end-user enablement.
Provide consultative and hands-on operational support to markets, including occasional onsite implementation and adoption assistance.
Support enterprise-wide programs such as the Patient Outreach Program, Standard Operating Procedures, and Net Promoter Score / Patient Satisfaction Program.
Manage integrations with newly acquired organizations, including serving as the main project manager for EMR integration and company acquisitions.
Collaborate with cross-functional partners to maintain and update Power BI and Quick site dashboards and operational reports, ensuring data accuracy and usability.
Coordinate documentation, communication, and planning related to operational initiatives and integrations.
Work with strategy and project management teams to align initiatives with organizational priorities and operational standards.
Perform other duties consistent with the scope and level of the role.