Operational Quality Coordinator

Wolters Kluwer•Dallas, TX

11h

About The Position

Under general supervision, the Operational Quality Coordinator conducts routine analyses and tests as part of a quality control program involving data analysis, evaluation, and product or process assessment. The role assesses processes and products against acceptable quality levels, recommends additional testing and process improvements, and leads improvement teams. The coordinator serves as a resource and may mentor other quality associates. The position applies extensive quality expertise to resolve complex issues and improve operational processes. It drives substantial quality initiatives, leads cross-departmental projects, and supports and mentors junior team members. Responsibilities also include conducting inspections and validations, interpreting quality data, leading audits and root cause analyses, delivering training, managing quality projects, and ensuring compliance with relevant standards and regulations.

Requirements

Advanced analytical skills to interpret complex data and support quality decisions.
Strong attention to detail to identify nuanced quality discrepancies.
Excellent communication skills for presenting quality issues and solutions to senior management.
Ability to create detailed quality reports and documentation.
Innovative problem-solving skills for complex quality challenges.
Project-management skills to lead and manage large-scale quality projects.
Ability to train and guide junior team members.
Knowledge of regulatory requirements and industry standards for quality management.

Responsibilities

Conduct routine analyses and tests of quality-control data, products, and processes.
Oversee and conduct comprehensive quality inspections and validations.
Develop and implement quality-control and improvement strategies.
Analyze and interpret complex quality data to inform strategic decisions.
Lead cross-functional teams in quality audits and root cause analyses.
Develop and deliver quality training programs.
Mentor and guide junior associates in quality processes.
Communicate quality issues and solutions to senior management.
Identify opportunities for operational and quality improvements.
Manage quality projects from inception to completion.
Ensure adherence to industry standards and regulations in quality management.
Recommend additional testing measures and process improvements.