Operational Assistant

Powers Health • Schererville, IN

4d

About The Position

The Operational Assistant provides operational support to improve efficiency, workflow, and capacity management across departments and for managerial- and director-level associates. The role prepares correspondence in final form and gathers data to prepare recurring management reports. It also supports patient appointment scheduling, record maintenance, billing tracking, and denial assistance. The Operational Assistant mentors and assists with training other staff and works with therapists to ensure timely pre-authorization for treatment.

Requirements

• Completion of high school-level coursework.
• Organizational skills to maintain orderly and efficient office systems and schedule and coordinate multiple activities simultaneously.
• Excellent verbal and communication skills for interacting with visitors and hospital personnel at all levels.
• Analytical ability to evaluate and interpret data for reports.
• Clerical ability to operate a variety of office machines.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Typing proficiency.

Nice To Haves

• Two to three years of related office experience preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Provide operational support to improve departmental efficiency, workflow, and capacity management.
• Prepare correspondence in final form.
• Gather data and prepare recurring reports for management.
• Schedule patient appointments.
• Maintain and update records.
• Track billing and assist with denials.
• Mentor and assist with training other staff.
• Work with therapists to ensure timely pre-authorization for treatment.

Benefits

• Competitive wage and benefits package.
• Medical, dental, and vision coverage.
• Wellness program, including free screenings.
• Healthcare and dependent care spending accounts (HSA).
• Retirement savings plan.
• Life insurance.
• Disability income protection.
• Employee Assistance Program (EAP).
• Fitness center discount program.
• Tuition assistance and career development.
• Paid Time Off (PTO).
• Reward and recognition programs.
• Tools, resources, and mentoring opportunities to support career advancement goals.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED