Operational Banker
About The Position
The Operational Banker provides customer service in accordance with Peoples Bank policies and works in branch locations. The role opens deposit accounts; handles customer service representative and teller transactions; sells, cross-sells, and refers bank products and services; generates and executes consumer loans; resolves customer service issues; and refers customers to appropriate resources or channels. It also handles day-to-day operational duties for assigned branches, including scheduling, coaching, training, overseeing operational standards, and helping ensure branch audit expectations are met. This is a sales and service role that contributes to branch goals while providing customer service. The position requires maintaining accurate transaction and balancing records, processing deposits and complex teller transactions, researching and resolving customer issues, and protecting confidential customer information. The Operational Banker develops customer relationships, identifies needs, recommends suitable products and services, makes weekly client or prospect calls, and records those calls in Salesforce. The role also supports branch operations and associates, follows security, risk management, and compliance standards, completes required training, and may perform special projects or travel to meetings and other branches.
Requirements
- High school diploma or GED.
- At least 1 year of related customer service work experience.
- Ability to pass background and credit standards required to hold NMLS credentials.
- Ability to work in a fast-paced environment with accuracy and close attention to detail.
- Proficiency in basic computer operations and standard applications, and ability to learn and navigate job-specific software.
- Proficiency with Windows and Microsoft Office, including Word and Excel.
- Excellent verbal and written communication skills.
- Positive and professional attitude and ability to work as a team player.
- Daily reliable transportation.
- Trustworthy and confidential behavior.
- Ability to stand consistently; bending or squatting may be required to access branch equipment and facilities.
- Ability to lift up to 25 pounds consistently.
- Ability to travel to internal education and meetings, sometimes with an overnight stay, and to other branches as needed.
Responsibilities
- Deliver friendly, responsive customer service and develop and retain the customer base.
- Maintain customer confidentiality and a position of trust and responsibility.
- Process customer transactions accurately, including complex teller transactions, and maintain balancing and error records in accordance with policy.
- Receive cash and checks for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
- Research and resolve customer service issues, identify helpful resources, and follow up with customers on resolutions.
- Acquire and maintain knowledge of consumer lending, deposit products, and other bank products and services; generate and execute consumer loans and lines.
- Identify customer needs and refer customers to appropriate business partners or channels; sell and cross-sell suitable bank products and services.
- Make weekly phone or Zoom calls to clients or prospects to meet branch calling goals and record calls in Salesforce.
- Meet or exceed sales referral goals and ensure products and services are appropriate for clients.
- Complete required bank and branch policy and procedure training within the required timeframes.
- Follow operational standards for security, risk management, and compliance.
- Interpret documents and data, including evaluating lending ratios and product or service opportunities.
- Coach associates in accordance with Peoples Bank coaching standards.
- Manage day-to-day teller-line duties, which may include scheduling, coaching, developing, training, and overseeing operational standards.
- Help ensure the branch meets audit expectations in conjunction with the Branch Manager.
- Work scheduled hours designated by the manager and meet Retail Branch Standards, including dress code.
- Travel to internal education and meetings, fill in at other branches as needed, and complete special projects as assigned.
Benefits
- 401(k) retirement plan with employer match.
- Employee stock purchase plan.
- Education assistance programs, including student loan and tuition paydown or reimbursement.
- Paid vacation and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
