Physical Therapy Operational Assistant

Powers Health•Munster, IN

About The Position

The Operational Assistant provides operational support to improve efficiency, workflow, and capacity management across Physical Therapy departments, and supports managerial- and director-level associates. This is a float position requiring coverage at several off-site Physical Therapy departments. The role prepares correspondence in final form; gathers data and prepares recurring management reports; schedules patient appointments; maintains and updates records; tracks billing and assists with denials; mentors and trains other staff; and works with therapists to ensure timely treatment pre-authorization. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. The position is full-time and benefit-eligible.

Requirements

Completion of high school-level coursework.
Organizational skills to maintain orderly and efficient office systems and schedule and coordinate multiple activities simultaneously.
Excellent verbal and communication skills for interacting with visitors and Hospital personnel at all levels.
Analytical ability to evaluate and interpret data for reports.
Clerical ability to operate a variety of office machines.
Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Typing proficiency.

Nice To Haves

Two to three years of related office experience preferred.
Knowledge of medical terminology preferred.

Responsibilities

Provide operational support for efficiency, workflow, and capacity management across departments.
Support managerial- and director-level associates.
Prepare correspondence in final form.
Gather data and prepare recurring reports for management.
Schedule patient appointments efficiently.
Maintain and update records.
Track billing and assist with denials.
Mentor and assist with training other staff.
Work with therapists to ensure timely pre-authorization for treatment.