Operational Account Manager, Air Expedite, Road US

DSV•Atlanta, GA

18d•$62,500 - $76,500•Onsite

About The Position

The Operational Account Manager, Air Expedite, is part of the Road US freight brokerage team and supports customer relationships through exceptional service. The role develops the branch’s house accounts, identifies growth opportunities with existing and prospective clients, and oversees communication with clients about all aspects of their accounts. The position handles customer shipment requests and service options, negotiates rates and services with transportation carriers and providers, and coordinates with the Carrier Sales team. It uses a transportation management system (TMS) to support material movement, planning, scheduling, and shipment information. The role also monitors shipments from pickup through delivery, prepares spend reports, and conducts regular customer check-ins, such as quarterly or monthly business reviews. This position is based in a professional office environment in Atlanta, Georgia, with occasional visits to operational areas such as warehouses or shipping docks. It involves extensive communication with customers, carriers, and internal teams, often while managing time-sensitive priorities. Work hours may need to be flexible to meet customer and operational needs. The expected annual base pay range is $62,500–$76,500; actual compensation depends on job-related factors.

Requirements

High school diploma or equivalent (GED) required.
At least 3 years of experience in logistics, transportation brokerage, or a related field required.
Experience with transportation management systems.
Proficiency with Microsoft Office applications, including Word, Excel, Teams, and PowerPoint.
Strong analytical skills in Excel.
Strong organizational, prioritization, and multitasking skills, with attention to detail and a sense of urgency.
Ability to work effectively under deadlines and in a team while also delivering independent results.
Excellent interpersonal, verbal, written, and in-person communication and problem-solving skills.
Proficiency using a Windows-based computer.
Ability to persuade, negotiate, and influence others.
Strong mathematical skills for pricing, negotiation, and project development.
Ability to work flexible hours.

Nice To Haves

College degree in Business Administration, Logistics, or Supply Chain Management.
5 or more years of experience in logistics, transportation brokerage, or a related field.
2 years of experience managing air freight.

Responsibilities

Develop customer relationships through phone, email, and in-person communication.
Negotiate with transportation carriers and providers to obtain rates and determine available services.
Research growth opportunities within the branch’s house accounts.
Investigate, pursue, and establish new customer leads and opportunities.
Evaluate customer requests and provide suitable service options and pricing.
Proactively handle customer shipment requests.
Use the TMS and enter data to facilitate material movement, planning, and scheduling.
Provide direction and pricing guidelines for the Carrier Sales team.
Monitor and track shipments from pickup through delivery and provide accurate, current information to customers and/or the Key Account Manager.
Coordinate closely with the Carrier Sales team to meet or exceed customer expectations.
Prepare spend reports as needed and hold regular customer check-ins, including QBRs or MBRs.
Perform other duties and project work as assigned by the manager.