Operational Account Manager, Freight Operations, Road US

DSV•Woodbridge Township, NJ

4d•$65,000 - $75,000•Onsite

About The Position

DSV is seeking an Operational Account Manager to oversee day-to-day execution, customer relationships, and account performance within its domestic freight brokerage operation. The role combines transportation operations with customer account management, with ownership of shipments from initial request and pricing through pickup, transit, and final delivery. The manager works with customers, Carrier Sales, carriers, and internal teams to develop solutions balancing service, capacity, pricing, and customer-specific requirements; maintains shipment visibility; communicates proactively; resolves exceptions; and provides pricing direction. The role also involves developing assigned accounts by analyzing transportation spend, service performance, and shipment trends; leading customer business reviews; and identifying opportunities to improve performance and grow customer relationships. This is a full-time position located in Iselin, New Jersey, and is primarily performed in person at the assigned DSV office. The expected annual base pay range is $65,000–$75,000. DSV describes itself as a global transport and logistics company with close to 150,000 colleagues in more than 90 countries.

Requirements

High school diploma or equivalent required.
At least 3 years of experience in logistics, transportation, freight brokerage, account management, or a related field required.
Experience working with Transportation Management Systems (TMS) required.
Strong understanding of domestic freight brokerage, transportation operations, and customer account management.
Excellent verbal, written, and interpersonal communication skills.
Strong negotiation, problem-solving, and decision-making skills.
Strong analytical and mathematical skills for evaluating pricing, margins, service performance, and account trends.
Excellent organizational and time-management skills, with the ability to manage multiple priorities, customers, and deadlines.
Strong attention to detail and commitment to accuracy, service quality, and customer satisfaction.
Proficiency in Microsoft Office applications, including Excel, Word, Outlook, Teams, and PowerPoint, and ability to use TMS effectively.
Ability to work independently and collaboratively with customers, carriers, and internal business partners.
Ability to adapt to changing business needs, exercise sound judgment, and remain responsive in a fast-paced, deadline-driven environment.

Nice To Haves

Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Transportation, or a related field.
Five or more years of experience in logistics, transportation, freight brokerage, account management, or a related field.
Experience in freight brokerage or transportation operations.
Experience managing customer relationships in a transportation, logistics, or supply chain environment.
Experience coordinating domestic freight across multiple customers, lanes, or service requirements.
Experience with transportation pricing, carrier negotiations, capacity management, and freight brokerage operations.

Responsibilities

Serve as the primary point of contact for assigned customers and develop long-term relationships through proactive communication and account management.
Manage day-to-day freight brokerage operations, overseeing shipments from customer request and pricing through pickup, transit, and delivery.
Evaluate customer transportation requests and develop solutions based on service requirements, capacity, pricing, transit times, and customer needs.
Partner with Carrier Sales to identify qualified carrier capacity and transportation solutions.
Provide pricing guidance to Carrier Sales based on customer requirements, market conditions, capacity, service expectations, and account strategy.
Negotiate transportation rates and service requirements with carriers and providers as appropriate.
Communicate customer-specific handling, communication, tracking, and service requirements to internal teams and transportation providers.
Monitor shipments and proactively communicate status, milestones, delays, and exceptions to customers and internal stakeholders.
Troubleshoot and resolve shipment exceptions, service failures, delays, and operational concerns, escalating significant issues as required.
Maintain accurate and timely shipment, customer, carrier, pricing, and operational information in the TMS and other systems.
Analyze transportation spend, shipment activity, service performance, pricing, and account trends to identify risks, improvement opportunities, and profitability opportunities.
Prepare and present customer reports on spend, service performance, operational metrics, and other account information.
Conduct regular customer meetings, including Monthly Business Reviews and Quarterly Business Reviews.
Identify opportunities to grow existing customer relationships through additional lanes, shipment volume, services, and transportation solutions.
Research growth opportunities within assigned branch house accounts and support new customer opportunities as assigned.
Work with customers and internal stakeholders to develop solutions that improve service, efficiency, profitability, and account performance.
Maintain knowledge of transportation market conditions, carrier capacity, pricing trends, customer requirements, and service solutions.
Build effective working relationships across departments, business units, customers, carriers, vendors, and other business partners.
Maintain confidentiality and appropriately handle sensitive information.
Perform other duties, responsibilities, and project work assigned by management.