Senior Operational Finance Specialist, Agent Program, Road US

DSV•Atlanta, GA

7d•$65,000 - $80,000•Onsite

About The Position

DSV is seeking a Senior Operational Finance Specialist to support financial administration and process improvement for key customer accounts within its Road transportation business. The role combines financial analysis, problem-solving, and process improvement to strengthen account performance, streamline administrative activities, and support efficient transportation operations. The specialist works closely with agent owners, customer stakeholders, and cross-functional business partners to assess financial and administrative processes, identify recurring challenges, and develop practical solutions that improve accuracy and efficiency. The role exercises independent judgment to evaluate issues, recommend corrective actions, and implement improvements within established business guidelines while supporting financial reporting, account oversight, and customer relationships. The position is based in Atlanta, Georgia, and operates primarily in a professional office environment. The typical schedule is Monday through Friday, with flexibility to work outside normal business hours as operational needs require.

Requirements

Bachelor's degree in Business, Finance, Accounting, Supply Chain, Logistics, Operations, or a related field preferred; equivalent education and experience may be considered.
One to three years of experience in financial operations, accounts receivable, credit administration, business analysis, process improvement, transportation brokerage, or a related field preferred.
Experience analyzing customer accounts, financial information, invoicing processes, payment discrepancies, or credit exposure.
Experience identifying process inefficiencies, developing solutions, and supporting implementation of operational improvements.
Experience working across departments to resolve financial or administrative issues and improve business processes.
Proficiency in Microsoft Excel and other Microsoft Office applications.
Strong analytical, financial, and problem-solving skills, with excellent attention to detail.
Ability to independently evaluate financial and administrative issues, identify root causes, and develop practical solutions.
Working knowledge of invoicing, accounts receivable, payment reconciliation, and credit administration processes.
Ability to exercise independent judgment when evaluating process improvements and determining appropriate actions within established business guidelines.
Strong organizational and time-management skills, including the ability to manage multiple priorities, projects, and deadlines.
Ability to develop, document, and improve financial administration processes and operational workflows.
Ability to interpret financial information, identify trends, and provide actionable recommendations.
Excellent written, verbal, and interpersonal communication skills.
Ability to collaborate effectively with internal departments, agent owners, and customer stakeholders.
Strong relationship-building skills and a customer-focused approach.
Intermediate to advanced proficiency in Microsoft Excel, financial reporting tools, and data analysis.
Ability to work independently, exercise sound judgment, and maintain confidentiality when handling sensitive customer and financial information.

Nice To Haves

A bachelor's degree in Business, Finance, Accounting, Supply Chain, Logistics, Operations, or a related field.
One to three years of experience in financial operations, accounts receivable, credit administration, business analysis, process improvement, transportation brokerage, or a related field.
Experience developing process documentation, standard operating procedures, or customer-specific administrative guidelines.
Experience in transportation, freight brokerage, logistics, or related operational environments.
Experience with Power BI, ERP systems, Transportation Management Systems (TMS), or financial reporting tools.

Responsibilities

Analyze assigned customer accounts, including credit utilization, outstanding receivables, aging balances, payment discrepancies, disputes, and other financial indicators, to identify risks and opportunities for improvement.
Evaluate customer-specific financial administration requirements and develop processes that improve invoicing accuracy, payment coordination, account management, and operational efficiency.
Assess recurring financial and administrative issues, identify root causes, evaluate solutions, and determine corrective actions within established business guidelines.
Work with agent owners, customer administrative contacts, Account Management, and internal business partners to develop and implement customer-specific financial administration processes and improvements.
Identify opportunities to streamline financial administration, reduce manual processes, and improve accuracy through automation and system enhancements.
Collaborate with Operational Excellence (OpEx), technical teams, and internal stakeholders on workflow improvements and reporting enhancements.
Develop and maintain standard operating procedures, process documentation, and customer-specific financial administration guidelines.
Monitor customer payment trends, credit utilization, invoicing requirements, and account activity, and recommend corrective actions when appropriate.
Prepare and maintain financial reports, account health summaries, and performance metrics for account oversight and operational decision-making.
Coordinate resolution of financial and administrative issues across Account Management, Credit, Collections, Finance, Settlement, Business Support, and Operations, including follow-up and escalation.
Evaluate established processes, identify recurring challenges, and implement adjustments within the position's authority to improve efficiency and support customer needs.
Maintain communication with customer stakeholders and internal departments to support timely issue resolution, strengthen relationships, and minimize transportation service disruptions.
Support the development of standardized financial administration practices across the Agent Vertical while addressing customer-specific requirements.
Participate in financial analysis, process improvement initiatives, and operational projects as assigned by management.
Perform other duties, responsibilities, and project work as assigned by management.