Operation and Tech Manager I

Aon Corporation • Fort Washington, PA

6d • Hybrid

About The Position

The Operations and Tech Manager I with Aon Business Services – Integrated Services will support our Professional Liability & License Protection Claims function, leading the end-to-end management of professional liability, malpractice, regulatory, and licensing board claims. The role oversees claims administration, phone coverage, email customer service, legal coordination, quality, compliance, and team performance. This position serves as a subject matter expert and escalation point for insured professionals facing allegations, investigations, disciplinary actions, or civil liability matters, with a focus on protecting professional licenses, reputations, and financial interests. This position is for a hybrid schedule, in office and remote throughout the week in Fort Washington, PA. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Requirements

• 5+ years of business experience preferably in the insurance industry
• Experience in Team Management, Project Management and Resource Planning
• Self-starter with operational improvement / mentality
• Has technical expertise to accomplish complex processes/tasks
• Experience analyzing complex issues and coming up with creative solutions
• Proficiency in Microsoft Suite
• Strong organizational skills. Attention to detail and accuracy.
• Excellent communication; both written and verbal
• Proactive Management Style and consistent follow-through
• Ability to work both independently and collaboratively within a team environment
• P&C License

Nice To Haves

• Professional Liability Insurance

Responsibilities

• Direct the handling of professional liability and license protection claims from initial notification through resolution
• Manage customer support across phone and email channels, responding to inquiries, resolving issues, providing coverage guidance, and delivering exceptional service in a timely and professional manner
• Oversee matters involving licensing board complaints, administrative hearings, professional misconduct allegations, malpractice claims, and disciplinary actions
• Ensure timely claim investigations, coverage reviews, documentation, reserving, and resolution strategies
• Serve as the escalation point for high-exposure, sensitive, urgent, or complex claims
• Monitor claim inventory, aging, workloads, service levels, and closure activity
• Interact with key business stakeholders up to executive level
• Act as key liaison with carrier partner including complex claim resolution and audit administration
• Evaluate need for system improvements based on feedback from process owners and operations teams
• Work with advanced reporting and metrics, provide analysis and report out

Benefits

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• an employee assistance program that includes free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level