OP Nurse Coordinator I

UPMC•Pittsburgh, PA

10d•Hybrid

About The Position

University of Pittsburgh Physicians Department of Gastroenterology is hiring a full-time OP Nurse Coordinator I at St. Margaret Hospital in Aspinwall, Pennsylvania. The position supports four providers with in-basket management, patient-call triage, prescription refills, prior authorizations, and other assigned duties. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. After completing orientation, the employee may work from home one day per week, depending on business needs. The coordinator provides comprehensive outpatient nursing care, serves as a primary nursing resource and patient advocate, coordinates care with physicians, and supports patients between visits. The role also contributes to practice operations, staff development, quality improvement, regulatory reviews, and a safe, collaborative care environment.

Requirements

At least 3 years of nursing experience.
Current Registered Professional Nurse (RN) licensure in the state where the facility is located, or a qualifying multistate license under the Nursing Licensure Compact.
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification; CPR must meet AHA standards that include didactic instruction and skills demonstration within 30 days of hire.
Act 34 clearance.
Strong communication skills and the ability to serve as a patient advocate.
Ability to establish and maintain positive, caring relationships with patients, families, executives, managers, physicians, other providers, staff, and departments.
Ability to work productively in a complex environment and manage multiple or changing priorities and specialized equipment.
Good clinical judgment, critical thinking, analytical, and problem-solving abilities related to patient care.
Critical-thinking skills to apply and lead others in applying the nursing process.
Mobility, visual-manual dexterity, and physical stamina for frequent walking, standing, lifting, and positioning of patients.

Nice To Haves

BSN preferred.
Prior experience in Gastroenterology preferred.
Experience with EPIC EMR preferred.
Experience with prior authorizations preferred.
UPMC-approved national certification preferred.

Responsibilities

Manage provider in-baskets, triage patient calls, and complete prescription refills and prior authorizations.
Demonstrate accountability for professional development and contribute to improvements in professional practice and patient care quality.
Participate in practice-based shared governance, goal setting, and change and transition efforts.
Work as an engaged care-team partner and assist colleagues as needed.
Adapt to change and demonstrate flexibility.
Provide oversight of the practice environment and assist other disciplines; direct clinical and administrative activity as needed.
Demonstrate leadership in the daily management of patient processes, including supporting new nursing staff, patient information coordinators, medical assistants, and office assistants.
Formulate patient-centered goals and plans of care, considering individual needs holistically; triage patient situations and coordinate care with physicians.
Assist physicians with patient assessment, evaluation, education, and other aspects of care.
Provide continuing, holistic outpatient care and follow-up between visits; serve as the primary nursing resource for an assigned patient caseload.
Facilitate services outside the healthcare facility and interact with homecare and other support services.
Build productive working relationships with colleagues and external partners, demonstrate accountability and commitment, and promote healthy workplace relationships.
Maintain a balance between work and personal life; model safe work hours, time management, and a healthy lifestyle; communicate workplace safety hazards to peers and management.
Assist the departmental manager or practice coordinator with patient care planning, operations, and innovations.
Participate in quality improvement efforts, identify improvement opportunities, support patient satisfaction, and use research and evidence-based practice to improve clinical care.
Assist with preparation and maintenance activities for regulatory reviews and quality audits.
Advocate for patients and communicate their needs to physicians and physician extenders.
Use clinical judgment, critical thinking, analytical, problem-solving, and communication skills to address patient care needs and priorities.
Identify clinical, social, safety, psychological, and spiritual patient needs; communicate patient conditions to care providers and recommend changes in care or office practices.
Maintain comprehensive patient documentation that promotes communication among caregivers and support patient safety, quality, and satisfaction goals.
Create a compassionate, patient-focused experience and build healing relationships with patients, families, and colleagues.
Apply adult learning principles when teaching patients, families, students, and new staff; provide appropriate education throughout the episode of care, including by phone or written communication.
Serve as a nursing liaison in developing total care plans with patients and families, and support the development of students, new staff, and colleagues.
May precept newly hired staff and coordinate staff training and educational activities; support the professional development of new staff and ancillary personnel and seek feedback to improve practice.