OP Nurse Coordinator I

UPMC•Pittsburgh, PA

13d•Onsite

About The Position

UPMC Physician Services is seeking a full-time Outpatient Nurse Coordinator to join the team at Children's Hospital. This Registered Nurse is a member of the care delivery team and is accountable for the patient's care from a global perspective, including coordinating multiple aspects of care even when direct patient contact is limited. The coordinator uses independent judgment and ongoing communication with patients, families, physicians, and community resources to help patients achieve and maintain outpatient health. The role includes coordinating and following up on care between visits, serving as the primary nursing resource and patient advocate, supporting physicians and the practice team, and promoting high-quality, safe, patient-focused care. The coordinator also contributes to practice operations, quality improvement, regulatory readiness, staff development, and a positive practice environment. This position works daylight shifts, Monday through Friday. Qualified candidates are eligible for a $6,000 sign-on bonus. UPMC offers a benefits and total rewards package and career growth opportunities.

Requirements

Minimum of 3 years of nursing experience.
Current licensure as a Registered Professional Nurse in the state where the facility is located, or a qualifying multistate license under the Nursing Licensure Compact.
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification; CPR must meet AHA standards and include didactic and skills-demonstration components, completed within 30 days of hire.
Act 33 clearance with renewal.
Act 34 clearance with renewal.
Act 73 FBI clearance with renewal.
Ability to demonstrate knowledge and skills for interacting appropriately with patients across the ages served by the assigned unit, including knowledge of lifespan growth and development and age-specific assessment and care needs.
Ability to build and maintain positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients and families.
Ability to work productively in a complex environment, manage multiple or changing priorities, and work with specialized equipment.
Good clinical judgment, critical-thinking, analytical, and problem-solving abilities related to patient care.
Critical-thinking skills to apply and lead others in applying the nursing process.
Communication skills to serve as the patient's voice and advocate.
Mobility, visual-manual dexterity, and stamina for frequent walking, standing, lifting, and positioning of patients.
Ability to communicate patient conditions and negotiate or recommend changes in patient care and office practices.
Knowledge of learning principles and ability to teach patients, families, students, and new staff.

Nice To Haves

Bachelor of Science in Nursing (BSN) preferred.
UPMC-approved national certification preferred.

Responsibilities

Demonstrate accountability for professional development and participate in shared governance, goal setting, change initiatives, and work to improve care quality and the professional practice environment.
Serve as a full partner on the care team, providing assistance and partnership to team members.
Provide oversight and supervision of the practice environment, assist other disciplines, and direct clinical or administrative activity as needed.
Demonstrate leadership in the daily management of patient processes and support new nursing staff, patient information coordinators, medical assistants, and office assistants.
Formulate patient goals and plans of care collaboratively, taking individual needs into account holistically.
Triage patient situations and coordinate care with physicians.
Assist physicians with patient assessment, evaluation, education, and other aspects of care.
Coordinate ongoing outpatient care and treatment follow-up between visits, serving as the primary nursing resource for the patient caseload.
Facilitate services outside the healthcare facility and work with homecare and other support services.
Maintain productive working relationships with internal and external colleagues, patients, and families; communicate workplace safety hazards to peers and management.
Assist the departmental manager or practice coordinator with patient care planning, operations, and innovations.
Participate in quality improvement, identify improvement opportunities, and take responsibility for patient satisfaction and quality of service.
Use research and evidence-based practice to support clinical care improvement and identify relevant research or articles.
Assist with preparation and maintenance for regulatory reviews and quality audits.
Advocate for patients and communicate their needs to physicians and physician extenders.
Assess clinical, social, safety, psychological, and spiritual issues; communicate patient status to care providers and recommend changes to care or office practices.
Maintain comprehensive patient documentation that supports communication among caregivers and incorporate organizational goals for patient safety, quality, and satisfaction.
Build compassionate, healing relationships with patients, families, and colleagues.
Teach patients and families using adult learning principles and, when applicable, principles for teaching children; provide guidance throughout the episode of care in person and through phone or written communication.
Serve as the primary nursing liaison in developing a total care plan with patients and families.
Support the development of students, new staff, and colleagues; may precept newly hired staff and coordinate staff training and education.
Promote open dialogue, inquiry, feedback, and continuous development.