OP Nurse Coordinator I

UPMC•Pittsburgh, PA

9d•Hybrid

About The Position

University of Pittsburgh Physicians is hiring a full-time OP Nurse Coordinator I to support the FEEDS (Feeding Education and Enteral Discharge Support) team in Oakland, Pennsylvania. The role provides education to patients being discharged with feeding tubes and coordinates outpatient care for patients with feeding tubes. The schedule is Monday through Friday during daylight hours. After successful completion of a training period, the position may allow work from home part of the time, according to business need. The Nurse Coordinator provides comprehensive, ongoing patient care and education; triages patient situations; coordinates care with physicians and services outside the healthcare facility; and serves as a primary nursing resource and patient advocate. The role also contributes to clinical and administrative practice operations, staff support and development, quality improvement, and regulatory preparation. The nurse collaborates with patients, families, physicians, colleagues, homecare providers, and other support services to promote safe, high-quality care.

Requirements

Minimum of 3 years of nursing experience.
Current licensure as a Registered Professional Nurse in the state where the facility is located, or an eligible multistate license issued by a participating Nursing Licensure Compact state.
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification; CPR must meet AHA standards that include didactic and skills-demonstration components and be obtained within 30 days of hire.
Act 34 clearance.
Ability to establish and maintain positive, caring relationships with patients, families, physicians, managers, executives, non-physician providers, ancillary and support staff, and other departments.
Ability to work effectively in a complex environment, manage multiple or changing priorities, and handle specialized equipment.
Good clinical judgment, critical-thinking, analytical, and problem-solving abilities related to patient care.
Critical-thinking skills to apply and lead others in applying the nursing process.
Strong communication skills to serve as the patient’s voice and advocate and to communicate patient conditions and care recommendations.
Mobility and visual-manual dexterity; physical stamina for frequent walking, standing, lifting, and positioning of patients.
Knowledge of adult learning principles and ability to provide patient, family, student, and staff education.

Nice To Haves

Bachelor of Science in Nursing (BSN) preferred.
UPMC-approved national certification preferred.

Responsibilities

Demonstrate accountability for professional development and improvement of professional practice and patient care.
Participate in shared governance, goal setting, and work to improve care quality and the practice environment; adapt to change and support transitions.
Partner with the care team and provide assistance and partnership to team members as needed.
Provide oversight of the practice environment and assist other disciplines; direct clinical and administrative activity as needed.
Demonstrate leadership in the daily management of patient processes, including supporting nursing staff, patient information coordinators, medical assistants, and office assistant staff.
Formulate patient goals and plans of care in partnership with patients, taking individual needs into account holistically.
Triage patient situations and coordinate care with physicians.
Assist physicians with patient assessment, evaluation, education, and other aspects of care.
Provide continuous, holistic care beyond office or procedural visits and follow up on outpatient treatment to help patients maintain health between visits.
Serve as the primary nursing resource for an assigned patient caseload and facilitate services outside the healthcare facility, including coordination with homecare and other support services.
Develop and maintain productive working relationships with internal and external colleagues, patients, and other stakeholders; promote healthy professional relationships and communicate workplace safety hazards.
Assist the departmental manager, Practice Coordinator, or Practice Manager with patient care planning, operations, and innovations.
Participate in department- or practice-specific quality improvement efforts, identify improvement opportunities, and take responsibility for patient satisfaction.
Use research and evidence-based practice to support clinical care improvement and identify research issues or relevant articles.
Assist with preparation and maintenance for regulatory reviews and quality audits.
Advocate for patients and communicate their needs to physicians and physician extenders.
Use critical thinking to identify clinical, social, safety, psychological, and spiritual issues; communicate patient conditions to other care providers and recommend changes to care or office practices.
Maintain comprehensive patient documentation that supports communication between caregivers and incorporate professional organization, business unit, and health system goals to improve patient safety, quality, and satisfaction.
Create a compassionate, patient-focused experience and build healing relationships with patients, families, and colleagues.
Apply adult learning principles when teaching patients, families, students, and new staff; provide detailed education in person and through phone or written communication.
Serve as the primary nursing liaison in developing a total care plan for patients and families.
Support the development of students, new staff, and colleagues; may precept new staff and coordinate staff training and educational activities.
Promote professional development through open dialogue, inquiry, feedback, and continuous improvement.