OP Nurse Coordinator I

UPMC•Pittsburgh, PA

About The Position

UPMC is hiring an OP Nurse Coordinator to support the UPP Division of Colon and Rectal Surgery at UPMC PUH/MUH and Passavant McCandless. This full-time role works Monday through Friday, 8:00 a.m. to 4:30 p.m., and contributes to high-quality, patient-centered surgical care. The coordinator triages patient phone calls, coordinates and schedules surgical procedures and radiology testing, maintains accurate medical records, and collaborates with physicians, advanced practice providers, and multidisciplinary care teams. The position combines clinical and administrative responsibilities in a fast-paced specialty practice and serves as a resource for patients, families, and providers throughout the continuum of care. The coordinator provides oversight and supervision of the practice environment, supports clinical and administrative activity, and assists with patient care planning, operations, and practice improvements. As the primary nursing resource for a patient caseload, the coordinator develops plans of care with patients, coordinates care with physicians, supports treatment follow-up between visits, provides patient and family education, and advocates for patients. The role also contributes to quality improvement, regulatory reviews and audits, staff development, and a safe, collaborative practice environment. The role requires the knowledge and skills to interact appropriately with patients across the ages served by the assigned unit, apply lifespan growth and development principles, assess patient status, and respond to age-specific care needs. UPMC is an Equal Opportunity Employer/Disability/Veteran.

Requirements

Minimum of 3 years of nursing experience.
Current licensure as a Registered Professional Nurse in the practicing state, or an eligible multistate license issued by a participating Nursing Licensure Compact state.
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification.
CPR certification must meet AHA standards, including didactic and skills demonstration components, within 30 days of hire.
Ability to provide care and interact appropriately with the ages served by the assigned unit, apply lifespan growth and development principles, assess patient status, and identify age-specific care needs.
Ability to establish and maintain positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients and families.
Ability to work productively in a complex environment and manage multiple or changing priorities and specialized equipment.
Good clinical judgment, critical thinking, analytical, and problem-solving abilities related to patient care.
Critical thinking skills to apply and lead others in applying the nursing process.
Communication skills to serve as the patient's voice and advocate.
Mobility and visual manual dexterity; physical stamina for frequent walking, standing, lifting, and positioning of patients.
Ability to communicate patient conditions to care providers and make recommendations for changes in patient care and office practices.

Nice To Haves

Bachelor of Science in Nursing (BSN) preferred.
UPMC-approved national certification preferred.

Responsibilities

Demonstrate accountability for professional development and contribute to improving professional practice and patient care quality.
Participate in practice-based shared governance, goal setting, change processes, and work that improves patient care and the professional practice environment.
Partner with care team members and provide assistance as needed; adapt to change and demonstrate flexibility.
Provide oversight and supervision of the practice environment, assist other disciplines, and direct clinical and administrative activity as needed.
Demonstrate leadership in the daily management of the patient process with new nursing staff, patient information coordinators, medical assistants, and office assistant staff.
Develop patient goals and plans of care in partnership with patients, considering individual needs holistically.
Triage patient situations and coordinate care with physicians.
Assist physicians with patient assessment, evaluation, and education.
Provide holistic, continuous care and coordinate outpatient treatment follow-up between visits.
Serve as the primary nursing resource for a patient caseload and facilitate services outside the healthcare facility, including coordination with home care and other support services.
Build productive working relationships with colleagues and external partners; demonstrate accountability, motivation, and commitment to patients and colleagues.
Maintain a healthy work-life balance, model safe work hours and time management, and communicate workplace safety hazards to peers and management.
Assist the departmental manager or practice coordinator with patient care planning, operations, and innovations.
Participate in practice-specific quality improvement; identify improvement opportunities and help improve patient satisfaction and quality of care.
Use research and evidence-based practice to support clinical improvement and identify relevant research issues or articles.
Assist with preparation and maintenance for regulatory reviews and quality audits.
Advocate for patients and communicate their needs to physicians and physician extenders.
Use critical thinking to identify clinical, social, safety, psychological, and spiritual issues; communicate and translate patient conditions to care providers and recommend changes to care or office practices.
Maintain comprehensive patient documentation that supports communication between caregivers.
Support patient safety, quality, and satisfaction goals and create a compassionate, patient-focused experience.
Teach patients and families using adult learning principles, including detailed guidance throughout the episode of care through in-person, phone, or written communication.
Serve as the primary nursing liaison in developing a total care plan with patients and families.
Support the development of students, new staff, and colleagues; may precept new staff and coordinate staff training and educational activities.
Promote open dialogue, inquiry, feedback, and continuous professional development.