Patient Services Rep (Part-Time) - Penn Presbyterian
About The Position
Uniguest is seeking a customer service-focused part-time Onsite Support Representative to join its pCare Services team. The representative provides front-line support to patients and hospital staff and helps maintain technical solutions deployed in hospitals, ensuring services meet or exceed customer expectations. pCare technologies include patient bedside TV, digital signage, mobile apps, and video conferencing. The role also involves computer documentation, including payment records. The position is onsite at Penn Presbyterian Medical Center in Philadelphia, Pennsylvania. The regular schedule is Monday, Tuesday, Wednesday, Saturday, and Sunday from 12:00 p.m. to 5:00 p.m., with Thursday and Friday off. Hours may be flexible by one to two hours.
Requirements
- High school diploma or equivalent.
- Ability to work onsite at hospitals daily and travel between locations as needed.
- Ability to lift 25 pounds and climb a 6-foot ladder.
- Must meet hospital immunization and screening requirements, including COVID-19 and flu vaccinations.
- Exceptional customer service and communication skills.
- Self-motivated and able to work independently in a fast-paced environment.
- Basic computer skills.
Nice To Haves
- One year of customer service experience is preferred.
Responsibilities
- Provide onsite support to patients and hospital staff, ensuring services meet or exceed customer expectations.
- Collaborate with team members to troubleshoot and resolve issues affecting services.
- Familiarize customers with the interactive system and its features.
- Replace small defective equipment as needed, including TVs, pillow speakers, and phones.
- Perform other related duties as assigned.
- Handle computer documentation, including payment records.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
