OnSite Specialist - Cape Girardeau, MO

Stryker•Cape Girardeau, MO

5d•Onsite

About The Position

The Endoscopy OnSite Specialist supports surgical teams by ensuring equipment, processes, and information flow smoothly to help deliver patient care. The role prepares, manages, and maintains surgical equipment and disposable products; supports operating room teams during procedures; troubleshoots equipment issues; collaborates with clinical partners; maintains service and procedure documentation; and trains on Stryker equipment and technologies. The position follows applicable safety, facility, and privacy standards and provides flexible coverage across accounts, including rotating, on-call, overnight, and weekend shifts, with travel as needed. In the Sterile Processing Department, the specialist reprocesses and manages surgical instrumentation according to instructions for use, HSPA/AAMI standards, and hospital policy. Duties include decontaminating and assembling scopes, cameras, light cords, and power instruments; performing function tests; preparing sets for sterilization; maintaining instrumentation lists; coordinating repairs and tracking; and communicating with SPD and OR leaders about readiness and process improvements. In the OnSite OR Liaison / Expanded Services Specialist scope, the role coordinates service delivery between the OR, SPD, and hospital leadership, addresses emergent needs, and aligns the Stryker program with facility goals. Duties include serving as the point of contact for service issues and escalations, coordinating coverage and quality reporting, supporting specialty service lines, leading in-servicing and clinical collaboration, and assisting with Stryker HUB, iSuite Media, and teleconference configurations.

Requirements

High school diploma or equivalent.
0+ years of related work experience.
Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and to arrive within 45 minutes when on call.
Ability to lift up to 50 pounds occasionally and 20 pounds frequently, and to stand, walk, bend, stoop, and use fine motor skills for extended periods.
Corrected visual acuity, color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
Strong analytical, problem-solving, and time-management skills, including the ability to make independent decisions in high-pressure environments.
Ability to clearly explain and follow detailed guidelines and procedures.
Proficiency with basic computer applications such as Microsoft Office, and strong interpersonal, verbal, written, and organizational skills.
Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.
CRCST certification required within six months of hire for the Sterile Processing scope, with ongoing annual continuing education.

Nice To Haves

Bachelor’s or associate’s degree, or equivalent certifications.
At least one year of experience in customer service, technical assistance, clinical support, sterile workflow operations, or operating room environments.
Knowledge of anatomy, surgical procedures, and instrumentation.
Prior OR or SPD leadership experience.
Strong interpersonal and project coordination skills.

Responsibilities

Prepare, manage, and maintain surgical equipment and disposable products so they are available, functional, and ready before procedures.
Support operating room teams during procedures by anticipating device needs and making timely equipment adjustments.
Troubleshoot routine and complex equipment issues using independent judgment.
Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners.
Maintain accurate procedure, equipment-usage, performance-metric, and account documentation.
Maintain current knowledge of Stryker equipment, disposable products, and new technologies, and educate clinical staff on product use.
Follow safety, facility, and patient privacy requirements while maintaining a professional, customer-focused approach.
Provide flexible coverage, including rotating, on-call, overnight, and weekend shifts, and support other accounts as needed.
Reprocess and manage surgical instrumentation according to instructions for use, HSPA/AAMI standards, and hospital policy.
Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
Perform in-line function testing, including leak, sharpness, insulation, or power checks.
Wrap and containerize sets for sterilization according to instructions for use.
Maintain and update Stryker-managed instrumentation lists with SPD leadership.
Facilitate repairs, replacements, and instrument tracking according to hospital protocols.
Communicate with SPD and OR leaders about equipment readiness and process improvements.
Serve as the point of contact for OnSite service issues, escalations, and process improvements.
Coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the statement of work.
Support da Vinci, Spy-Phi, and other specialty service lines as assigned.
Lead in-servicing, data integration setup, and clinical collaboration.
Assist with managing Stryker HUB, iSuite Media, and teleconference configurations.