OnSite Specialist - Cape Girardeau, MO

Stryker•Cape Girardeau, MO

3d•Onsite

About The Position

As an Endoscopy OnSite Specialist, you support surgical teams and help ensure equipment, processes, and information flow smoothly to support patient care. You prepare, manage, and maintain surgical equipment and disposable products; support operating room teams during procedures; troubleshoot equipment issues; collaborate with clinical partners; maintain accurate documentation; and stay current on Stryker products and technologies while educating clinical staff. You follow safety, facility, and privacy requirements and provide flexible coverage, including rotating schedules, on-call, overnight, and weekend shifts. The role may also require travel and coverage at other accounts. The position may include work in the Sterile Processing Department (SPD), reprocessing and managing instrumentation according to instructions for use, HSPA/AAMI standards, and hospital policy. This work includes decontamination, assembly, testing, wrapping, tracking, and coordinating repairs or replacements of surgical instruments, as well as communication with SPD and operating room leaders. The position may also include OnSite OR liaison and expanded-services responsibilities, coordinating service delivery between the operating room, SPD, and hospital leadership. These duties can include handling service issues and escalations, coordinating coverage and quality reporting, supporting specialty service lines, leading in-servicing and data integration, and assisting with Stryker HUB, iSuite Media, and teleconference configurations.

Requirements

High school diploma or equivalent.
0+ years of related work experience.
Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and arrive within 45 minutes when on call.
Ability to lift up to 50 pounds occasionally and 20 pounds frequently, and to stand, walk, bend, stoop, and use fine motor skills for extended periods.
Corrected visual acuity, color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
Strong analytical, problem-solving, and time-management skills, including the ability to make independent decisions in high-pressure environments.
Ability to clearly explain and follow detailed guidelines and procedures.
Proficiency with basic computer applications such as Microsoft Office.
Strong interpersonal, verbal, written, and organizational skills.
Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.
For Sterile Processing roles, CRCST certification is required within six months of hire, with annual continuing education and certification renewal requirements.
For Sterile Processing roles, reprocess instruments according to instructions for use, HSPA/AAMI standards, and hospital policy.

Nice To Haves

Bachelor’s or associate’s degree, or equivalent certifications.
At least one year of experience in customer service, technical assistance, clinical support, sterile workflow operations, or operating room environments.
Knowledge of anatomy, surgical procedures, and instrumentation.
Prior operating room or SPD leadership experience.
Strong project coordination skills.

Responsibilities

Prepare, manage, and maintain surgical equipment and disposable products so they are available, functional, and ready before procedures.
Support operating room teams during procedures by anticipating device needs and making timely equipment adjustments.
Troubleshoot routine and complex equipment issues using independent judgment.
Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners.
Maintain procedure, equipment-usage, performance-metric, and account documentation.
Maintain product knowledge through training and educate clinical staff on equipment and product use.
Follow safety, facility, and privacy standards, including patient confidentiality requirements.
Provide flexible coverage, including rotating schedules, on-call, overnight, and weekend shifts, and cover other accounts as needed.
Reprocess and manage surgical instrumentation according to instructions for use, HSPA/AAMI standards, and hospital policy.
Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
Perform in-line function testing, including leak, sharpness, insulation, or power checks.
Wrap and containerize sets for sterilization according to instructions for use.
Maintain and update Stryker-managed instrumentation lists with SPD leadership.
Coordinate repairs, replacements, and instrument tracking according to hospital protocols.
Communicate with SPD and operating room leaders about equipment readiness and process improvements.
Serve as a point of contact for OnSite service issues, escalations, and process improvements.
Coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the statement of work.
Support da Vinci, Spy-Phi, and other specialty service lines as assigned.
Lead in-servicing, data integration setup, and clinical collaboration.
Assist with Stryker HUB, iSuite Media, and teleconference configurations.