OnSite Specialist - Terre Haute, IN

Stryker•Indianapolis, IN

1d•Onsite

About The Position

The OnSite Specialist provides clinical surgical support by managing relevant equipment before, during, and after surgical procedures. The role anticipates equipment and device needs of operating room staff and surgeons, troubleshoots and maintains Stryker equipment and related devices, and works with surgeons, OR personnel, central processing, biomedical staff, and other related personnel. The specialist maintains product and equipment knowledge through Stryker education and training programs, provides physicians and OR personnel with information about new and current products, and accurately records and reports job metrics and surgical procedure information. The role also maintains current account information and required vendor credentials, follows Stryker and medical facility policies and procedures, resolves routine and non-routine product issues using independent judgment, and protects patient confidentiality in accordance with HIPAA and related policies. This is a field-based position with 10% travel. The assigned shift may change without notice based on account or business needs and may include rotating days and start and end times. The specialist may need to provide coverage at the assigned account or on other shifts requiring support.

Requirements

High school diploma or equivalent.
Basic computer skills, including Microsoft Office.
Strong verbal and written communication, interpersonal, and organizational skills.
Ability to troubleshoot quickly and effectively in demanding, high-stress situations.
Ability to provide support or coverage on other shifts as needed.
Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds constantly to move objects.
Ability to stand and/or walk for extended periods.
Corrected near visual acuity, color vision, mobility, bending, standing, stooping, and finger dexterity.
Ability to observe and correct minute inconsistencies.
Analytical, interpersonal, equipment problem-solving, and time-management skills.
Ability to use independent judgment and critical thinking effectively.
Ability to explain and generate detailed guidelines and procedures.

Nice To Haves

Bachelor’s degree, associate degree, or equivalent certifications.
Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques.
For specialists working in the Sterile Processing Department: HSPA CRCST certification within six months of start date and timely yearly renewal.

Responsibilities

Provide clinical surgical support by managing relevant equipment.
Anticipate device and equipment needs of operating room staff and surgeons during procedures.
Troubleshoot and maintain Stryker equipment and related devices.
Work with surgeons, operating room personnel, central processing, biomedical staff, and other related personnel.
Maintain knowledge of equipment and disposable products through Stryker education and training programs.
Provide physicians and operating room personnel with information about new and current products.
Accurately and honestly record and report monthly data metrics related to job functions.
Maintain up-to-date account information, including required vendor credentials.
Accurately record and report surgical procedure information.
Follow Stryker and medical facility policies, standards, and procedures.
Analyze and resolve routine and non-routine product issues promptly using independent judgment.
Maintain the professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Follow HIPAA and other patient confidentiality policies and procedures.
Provide support or coverage at the assigned account and on other shifts when needed.