OnSite Specialist - Kalamazoo, MI

Stryker•Kalamazoo, MI

About The Position

The OnSite Specialist provides clinical and technical support before, during, and after surgical procedures. The role manages Stryker and related equipment, anticipates equipment needs, troubleshoots issues, and works with surgeons, operating room personnel, central processing, biomedical staff, and other relevant personnel. It also involves maintaining product knowledge through Stryker training, sharing product information with physicians and OR personnel, recording procedure and job-related data, maintaining account information and vendor credentials, and following Stryker, medical-facility, and patient-confidentiality policies. For OR support, the specialist sets up and checks Stryker towers, booms, lights, and integrated suite systems; adjusts equipment during procedures; troubleshoots endoscopy and integration systems; and handles equipment breakdown, cleaning, restocking, and basic maintenance afterward. The role may also support video conferencing, DICOM transfers, and EMR connectivity where applicable, and educate OR and SPD staff on product use and troubleshooting. The position also supports case cart and inventory readiness by staging carts according to surgeon preference cards, documenting missing instruments, coordinating replenishment, managing postoperative put-backs and restocking, tracking inventory, and communicating rapid-turnover and trauma-case needs. It may include support for da Vinci or other specialized inventory processes. The specialist may need to cover different shifts and accounts, including on-call, overnight, and weekend coverage, and may travel overnight to other accounts. Assigned shifts may change without notice, including rotating shifts. Travel is listed as 10%.

Requirements

Basic computer skills, including Microsoft Office.
Strong verbal and written communication, interpersonal, and organizational skills.
Ability to troubleshoot quickly and effectively in demanding, high-stress situations.
Ability to provide coverage at the assigned account and shift as well as at other accounts and shifts when needed.
Ability to provide on-call services as required; if the account contract includes on-call services, ability to be within 45 minutes' driving distance of the account.
Ability to travel to other accounts, potentially including overnight travel.
Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects.
Ability to stand and/or walk for extended periods and perform bending, stooping, and mobility tasks.
Corrected near visual acuity and color vision, and finger dexterity.
Ability to observe and correct minute inconsistencies.
Strong analytical, interpersonal, equipment problem-solving, and time-management skills, including effective independent judgment and critical thinking.
Ability to explain and generate detailed guidelines and procedures.

Nice To Haves

Bachelor’s degree, associate degree, or equivalent certifications.
Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques.
Experience in OR technical support or surgical services.
Familiarity with minimally invasive procedures such as laparoscopy, arthroscopy, cystoscopy, and hysteroscopy.
Familiarity with surgical supply chain or SPD workflows.

Responsibilities

Provide clinical support during surgical procedures by managing relevant equipment and anticipating the needs of surgeons and OR staff.
Troubleshoot and maintain Stryker equipment and related devices, including resolving routine and non-routine product issues.
Work with surgeons, OR personnel, central processing, biomedical staff, and other related personnel.
Maintain product knowledge through Stryker education and training programs and provide physicians and OR personnel with product information.
Accurately record and report job-related metrics and surgical procedure information.
Maintain current account information and required vendor credentials.
Follow Stryker and medical-facility policies, standards, and procedures, including HIPAA and patient-confidentiality requirements.
Set up Stryker towers, booms, lights, and integrated suite systems according to surgeon preferences.
Check equipment functionality and image routing before procedures and adjust camera, monitor, and device settings during procedures.
Troubleshoot endoscopy and integration systems and manage post-procedure equipment breakdown and staging.
Clean and disinfect equipment, restock consumables, and perform basic maintenance.
Educate OR and SPD staff on proper product use and troubleshooting.
Support video conferencing, DICOM transfers, and EMR connectivity where applicable.
Pick and stage surgical case carts using surgeon preference cards and ensure supplies and instruments are available before procedures.
Document missing instruments, coordinate replenishment, manage postoperative put-backs and restocking, and maintain inventory accuracy.
Track and communicate rapid-turnover and trauma-case needs and support specialized inventory processes, including RMA and par-level monitoring.
Provide shift and account coverage as needed, including possible on-call, overnight, weekend, and out-of-region coverage.