OnSite Specialist - Kalamazoo, MI

Stryker•Kalamazoo, MI

2d•$22 - $29•Onsite

About The Position

The OnSite Specialist provides clinical and technical support for surgical procedures and manages equipment before, during, and after procedures. The role supports operating-room teams by ensuring Stryker and third-party equipment is available and functioning, anticipating equipment needs, troubleshooting issues, and maintaining professional and accurate account and procedure records. The position works with surgeons, OR personnel, central processing, biomedical staff, and other relevant personnel, and provides product information and education to physicians and facility staff. For minimally invasive and related procedures, the specialist sets up and checks Stryker towers, booms, lights, and integrated suite systems; confirms equipment functionality and image routing; adjusts camera, monitor, and device settings during procedures; troubleshoots endoscopy and integration systems; and manages equipment breakdown, staging, cleaning, restocking, and basic maintenance afterward. The role may also support video conferencing, DICOM transfers, and EMR connectivity where applicable. The position also supports surgical readiness through case-cart and inventory work, including staging carts using surgeon preference cards, documenting missing instruments, coordinating replenishment, ensuring supplies and instruments are ready before procedures, managing postoperative put-backs and restocking, tracking inventory, communicating rapid-turnover and trauma needs, and supporting specialized inventory processes such as da Vinci, RMA, and par-level monitoring. The role requires coverage at the assigned account across shifts and may require coverage at other accounts, including on-call, overnight, weekend, or rotating shifts and overnight travel. Assigned shifts may change without notice based on account or business needs. Travel is listed as 10%.

Requirements

Basic computer skills, including Microsoft Office.
Strong verbal and written communication, interpersonal, and organizational skills.
Ability to quickly and effectively troubleshoot issues in demanding, high-stress situations.
Ability to provide support and coverage on assigned and other shifts, with shifts potentially changing or rotating without notice.
Ability to provide on-call services as required; if the account contract includes on-call services, must be within 45 minutes' driving distance of the account.
Ability to provide coverage at accounts in other regions, which may require overnight travel.
Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects.
Ability to remain standing and/or walking for extended periods.
Corrected near visual acuity and color vision, mobility, bending, standing, stooping, and finger dexterity.
Ability to observe and correct minute inconsistencies, such as in printed material or product appearance.
Analytical, interpersonal, equipment problem-solving, and time-management skills; ability to use independent judgment and critical thinking effectively.
Ability to explain and generate detailed guidelines and procedures.
Experience in OR technical support or surgical services.
Familiarity with minimally invasive procedures such as laparoscopy, arthroscopy, cystoscopy, and hysteroscopy.
Familiarity with surgical supply chain or SPD workflows.

Nice To Haves

Bachelor’s degree, associate’s degree, or equivalent certifications.
Operating Room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques.

Responsibilities

Provide clinical surgical support by managing relevant equipment and anticipating the needs of surgeons and OR staff during procedures.
Troubleshoot and maintain Stryker equipment and related devices, resolving routine and non-routine product issues using independent judgment.
Work with surgeons, OR personnel, central processing, biomedical staff, and other relevant personnel.
Maintain equipment and disposable-product knowledge through Stryker education and training programs; provide physicians and OR personnel with information on current and new products.
Accurately record and report monthly job-function metrics and surgical procedure information.
Maintain current account information and complete account-required vendor credentialing.
Follow Stryker and medical-facility policies, standards, and procedures, including HIPAA and patient-confidentiality requirements.
Maintain the professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Set up Stryker towers, booms, lights, and integrated suite systems according to surgeon preferences; confirm equipment function and image routing before procedures.
Adjust camera, monitor, and device settings during procedures and immediately troubleshoot endoscopy and integration systems.
Break down and stage Stryker equipment after procedures; clean and disinfect towers and components, restock consumables, and perform basic maintenance.
Educate OR and SPD staff on appropriate Stryker product use and troubleshooting.
Support video conferencing, DICOM transfers, and EMR connectivity where applicable.
Pick and stage surgical case carts using surgeon preference cards; document missing instruments and coordinate replenishment.
Ensure supplies and instruments are ready before procedures; manage postoperative put-backs, restocking, and inventory accuracy.
Track and communicate rapid-turnover and trauma-case needs; support specialized inventory processes, including da Vinci, RMA, and par-level monitoring.
Provide coverage at the assigned account and other accounts or shifts as needed, including on-call coverage that may include overnight and weekends.