OnSite Specialist - Long Island, NY

Stryker•Long Island, NY

2d•Onsite

About The Position

The OnSite Specialist prepares, manages, and maintains surgical equipment and disposable products so they are available, functional, and ready before procedures. The role supports operating room teams during procedures by anticipating device needs, making timely equipment adjustments, and helping ensure an uninterrupted surgical experience. It also troubleshoots equipment issues, maintains service reliability, and builds effective working relationships with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners. The specialist maintains detailed procedure, equipment-use, performance, and account records; participates in ongoing training; stays current on Stryker equipment, products, and technologies; and educates clinical staff on product use. The role follows safety, facility, and privacy standards, including patient confidentiality requirements. It is field-based and requires flexible coverage on rotating schedules, including on-call, overnight, and weekend shifts, with travel to support other accounts as needed.

Requirements

High school diploma or equivalent.
Zero or more years of related work experience.
Ability to work rotating schedules, including on-call, overnight, and weekend shifts.
Ability to arrive within 45 minutes when on call.
Ability to lift up to 50 pounds occasionally and 20 pounds frequently, and to stand, walk, bend, stoop, and use fine motor skills for extended periods.
Corrected visual acuity, color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
Strong analytical, problem-solving, and time-management skills, including the ability to make independent decisions in high-pressure environments.
Ability to clearly explain and follow detailed guidelines and procedures.
Proficiency with basic computer applications, such as Microsoft Office.
Strong interpersonal, verbal, written, and organizational skills.
Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.

Nice To Haves

Bachelor’s or associate degree, or equivalent certifications.
At least one year of experience in customer service, technical assistance, clinical support, sterile workflow operations, or operating room environments.
Knowledge of anatomy, surgical procedures, and instrumentation.
HSPA/CRCST certification; required within six months for Sterile Processing roles and renewed annually.

Responsibilities

Prepare, manage, and maintain surgical equipment and disposable products, ensuring equipment is functional and ready before procedures.
Support operating room teams during procedures by anticipating device needs and providing timely equipment adjustments.
Troubleshoot routine and complex equipment issues using independent judgment to maintain service reliability and reduce downtime.
Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners.
Maintain accurate procedure, equipment-use, monthly performance, and account documentation.
Complete ongoing training and maintain knowledge of Stryker equipment, disposable products, and new technologies.
Educate clinical staff on product use.
Follow safety, facility, and privacy standards, including patient confidentiality requirements.
Provide flexible coverage on rotating schedules, including on-call, overnight, and weekend shifts.
Provide coverage for other accounts within and outside the region, including occasional overnight travel.