Onsite Service Operations Specialist - San Francisco Bay Area

Avantor•Livermore, CA

8d•$47,000 - $75,900•Onsite

About The Position

Avantor’s Lab and Production Services team supports more than 500 customers across biopharma, pharmaceutical, educational, industrial, and high-tech industries with flexible laboratory operations support. The Onsite Service Operations Specialist supports multiple facilities and customers in a strategic geographic area, performing customized lab and research-related services and helping maintain continuity of operations. The role may cover the work of Coordinators, Technicians, Material Handlers, and Glass Washers during vacations, leave, or emergencies, and may provide backup to other territories, including travel outside the assigned territory. The position works closely with Avantor colleagues, management, and customer contacts to coordinate service efforts, meet customer requirements, and support projects such as procedures, scopes of work, standard work, and on-the-job training. It also involves procuring laboratory supplies and materials, using Avantor and customer systems, training associates on service offerings, supporting SAP-related customer service and billing tasks, maintaining quality metrics and key performance indicators, managing an expense-report budget, and meeting revenue, safety, performance, and quality goals. The role is based in the San Francisco Bay Area, with travel between client locations and required overnight travel. The schedule is Monday through Friday, either 7 a.m.–4 p.m. or 8 a.m.–5 p.m. The stated hourly rate is $27–$31; the pay transparency section lists an expected annual pre-tax pay range of $47,000–$75,900, with actual pay dependent on relevant factors.

Requirements

High school diploma or GED.
At least 3 years of experience in inventory control, procurement, shipping and receiving, inside sales, or similar work is listed as a plus.
Experience with Microsoft Suite.
Strong communication skills.
Knowledge of Information Access and System ESS.
Valid driver's license.
Ability to prioritize tasks and meet deadlines.
Ability to lift up to 50 pounds.
Must be able to use a personal vehicle and fly when traveling farther away.
Associates providing coverage at the specified sites must be fully vaccinated and boosted against COVID-19.
Overnight travel is required.

Nice To Haves

Associate or undergraduate degree in a business- or science-related field.
Previous experience working in a GMP facility; strongly desired.
CDL.
Cross-referencing and inside sales experience.
Forklift certification.
Prior experience with VWR/Avantor products and services.
Knowledge or experience with IATA, DOT, OSHA Right to Know, or IMDG.

Responsibilities

Support multiple facilities and/or customers in a strategic geographic area.
Cover the job functions of Coordinators, Technicians, Material Handlers, and Glass Washers during scheduled vacations, leave, and emergency situations.
Provide backup to other territories, which may require travel outside the designated territory.
Coordinate and lead team efforts and perform work related to customer requirements.
Work with management on projects including Standard Operating Procedures, Scopes of Work, Standard Work, and On-The-Job Training.
Interface directly with customer points of contact, purchasing directors, facility directors, and plant managers to procure lab supplies and materials.
Use Avantor and customer computer systems, including SAP, Inventory Manager, Chemical Manager, and customer-specific applications.
Train Avantor Lab and Production Services associates on service offerings.
Provide SAP support, including customer services, credit rebills, and invoice scrubbing.
Modify and maintain quality metrics and key performance indicators.
Manage a budget related to expense reports.
Meet revenue, TOE, safety, performance, and quality goals and objectives.
Create programs to improve service efficiencies.
Perform other duties as assigned.
Travel between multiple locations in the San Francisco area and undertake required overnight travel.

Benefits

Medical, dental, and vision coverage; medical coverage is available beginning on day one.
Wellness programs.
Paid time off, company-paid holidays, and choice holidays.
Flexible Spending Account (FSA) and Health Savings Account (HSA).
Commuter benefits.
401(k).
Tuition assistance.
Employee stock purchase plan discount.
Critical illness, hospital indemnity, and accident coverage.
Legal and identity theft protection.
Pet, auto, and home insurance.
Peer recognition program with points redeemable for gifts and products.
Overnight travel bonus.
Mileage reimbursement for miles driven to client locations.