Onsite Service Operations Specialist - San Francisco Bay Area

Avantor•Vacaville, CA

1d•$27 - $31•Onsite

About The Position

Avantor’s Lab and Production Services team supports more than 500 customers across biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable laboratory operations support. The Onsite Service Operations Specialist supports multiple facilities and customers within a strategic geographic area, working closely with Avantor colleagues and customers to perform service operations and help meet customer requirements. The position reports to the Supervisor of Operation Specialist and may provide backup coverage outside the designated territory. The role involves coordinating and leading team efforts, interfacing with customer contacts and site leaders, procuring laboratory supplies and materials, supporting customer and Avantor systems, training associates on service offerings, and helping maintain operational, quality, safety, revenue, and performance goals. Work may include project support, SAP-related customer service, quality metrics, expense budgets, and service-efficiency programs. The position is based in the San Francisco Bay Area, with travel among client locations and overnight travel required. The listed hourly rate is $27–$31; the posting also gives an expected pre-tax pay range of $47,000–$75,900, with actual pay dependent on relevant factors.

Requirements

High school diploma or GED.
At least 3 years of experience in inventory control, procurement, shipping and receiving, inside sales, or a related area is listed as a plus.
Experience with Microsoft Suite.
Ability to travel overnight; overnight travel bonus is available.
Ability to use a personal vehicle and fly when traveling farther away.
Must be fully vaccinated and boosted against COVID-19 for coverage at sites that require it.
Ability to lift up to 50 pounds.
Strong communication skills.
Knowledge of Information Access and System ESS.
Valid driver's license required to perform the essential functions of the job.
Ability to prioritize tasks and meet deadlines.
Ability to travel between multiple locations in the San Francisco area.
Associates performing site coverage must meet applicable site vaccination requirements.

Nice To Haves

An associate degree or undergraduate degree in a business- or science-related field.
Previous experience working in a GMP facility.
CDL.
Cross-referencing and inside sales experience.
Forklift certification.
Prior experience with VWR/Avantor products and services.
IATA, DOT, OSHA Right to Know, or IMDG knowledge.
Experience in inventory control, procurement, shipping and receiving, or inside sales.

Responsibilities

Support multiple facilities and/or customers in a strategic geographic area, performing the functions of Coordinators, Technicians, Material Handlers, or Glass Washers during scheduled vacations, leave, or emergency situations.
Provide backup to other territories, including travel outside the designated territory when required.
Coordinate and lead team efforts and perform work related to customer requirements.
Work with management on projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other tasks; interface directly with customers as needed.
Interface with customer points of contact, purchasing directors, facility directors, and plant managers to procure laboratory supplies and materials.
Use Avantor and customer systems, including SAP, Inventory Manager, Chemical Manager, and other customer-specific applications.
Train Avantor Lab and Production Services associates on service offerings.
Provide SAP support, including customer services, credit rebills, and invoice scrubbing.
Modify and maintain quality metrics and key performance indicators.
Manage a budget related to expense reports.
Meet revenue, TOE, safety, performance, and quality goals and objectives.
Create programs to improve service efficiencies.
Perform other duties as assigned.
Travel between multiple customer locations in the San Francisco area and provide coverage at sites in Santa Clara, Livermore, and South San Francisco.

Benefits

Medical, dental, vision, and wellness programs; medical coverage eligibility begins on day one.
Paid time off, company-paid holidays, and choice holidays.
Flexible Spending Account (FSA) and Health Savings Account (HSA).
Commuter benefits.
401(k).
Tuition assistance.
Employee stock purchase plan discount.
Optional critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance coverage.
Peer recognition program with points redeemable for gifts and products.
Overnight travel bonus.
Mileage reimbursement for miles driven to client locations.