Onsite Service Operations Specialist - San Francisco Bay Area

Avantor•Vacaville, CA

1d•$47,000 - $75,900•Onsite

About The Position

Avantor’s Lab and Production Services team serves customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries by providing customizable laboratory operations support. The Onsite Service Operations Specialist supports multiple facilities and customers across a strategic geographic area, working closely with Lab and Production Services professionals and customers to perform service and operational work. The position is based in the San Francisco Bay Area, with a preference for someone living in South San Francisco and willingness to travel to Santa Clara and Livermore. Travel between multiple San Francisco-area locations is required, as is overnight travel; travel outside the designated territory may also be needed. The role uses the employee’s own vehicle, with mileage reimbursement for travel to client locations, and may involve flying for longer-distance travel. An overnight travel bonus is available. The specialist coordinates and leads team efforts, works with customer contacts and purchasing and facility leaders, and collaborates with management on operational projects and service improvements. They use Avantor and customer systems to support procurement, inventory, customer services, billing, and related tasks. The role may also provide coverage for Coordinators, Technicians, Material Handlers, and Glass Washers during scheduled vacations, leaves, or emergencies, and includes training associates on service offerings. The position reports to the Supervisor of Operation Specialist. The stated hourly rate is $27–$31. Pay transparency information lists an expected pre-tax pay range of $47,000–$75,900, with actual pay potentially varying based on relevant factors such as experience and location. Work hours are Monday through Friday, either 7 a.m.–4 p.m. or 8 a.m.–5 p.m.

Requirements

High school diploma or GED.
Experience with Microsoft Suite.
Overnight travel is required.
Use of a personal vehicle and ability to fly when traveling farther away.
Must be able to lift up to 50 lbs.
Strong communication skills.
Knowledge of Information Access and System ESS.
Valid driver's license.
Ability to prioritize tasks and meet deadlines.
Travel between multiple locations in the San Francisco area.
Associates assigned to sites requiring coverage must be fully vaccinated and boosted against COVID-19.

Nice To Haves

Associate or undergraduate degree in a business- or science-related field.
Three or more years of experience in inventory control, procurement, shipping and receiving, inside sales, or related areas.
Previous experience working in a GMP facility.
CDL; it is a plus but not required.
Cross-referencing and inside sales experience.
Forklift certification.
Prior experience with VWR/Avantor products and services.
Knowledge of IATA, DOT, OSHA Right to Know, or IMDG.

Responsibilities

Support multiple facilities and/or customers in a strategic geographic area.
Provide coverage for Coordinators, Technicians, Material Handlers, and Glass Washers during scheduled vacations, leaves, or emergency situations.
Act as a backup to other territories, including traveling outside the designated territory when required.
Coordinate and lead team efforts and perform work related to customer requirements.
Work with management on projects such as Standard Operating Procedures, Scopes of Work, Standard Work, and On-The-Job Training, as well as other tasks.
Interface directly with customer points of contact, purchasing directors, facility directors, and plant managers to procure laboratory supplies and materials.
Use Avantor and customer computer systems, including SAP, Inventory Manager, Chemical Manager, and customer-specific applications.
Train Avantor Lab and Production Services associates on service offerings.
Provide SAP support, including full customer services, credit rebills, and invoice scrubbing.
Modify and maintain quality metrics and key performance indicators.
Manage a budget related to expense reports.
Meet revenue, TOE, safety, performance, and quality goals and objectives.
Create programs to improve service efficiency.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage; medical coverage is available on day one.
Wellness programs.
Paid time off (PTO), company-paid holidays, and choice holidays.
Flexible Spending Account (FSA) and Health Savings Account (HSA).
Commuter benefits.
401(k).
Tuition assistance.
Employee stock purchase plan discount.
Optional critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance coverage.
Peer recognition program with points redeemable for gifts and products.
Overnight travel bonus.
Mileage reimbursement for miles driven to client locations.