Onsite Manager

Associa•Roswell, GA

2d•Onsite

About The Position

The Community Association Manager provides overall supervision of a large-scale community association and serves as a primary point of contact for homeowners, vendors, board members, committee members, realtors, tenants, and branch-office staff. The role involves financial and administrative oversight, support for the Association Board of Directors, and ensuring that management activities comply with the management agreement, governing documents, company procedures, and applicable laws. This is a full-time salaried position with compensation based on experience.

Requirements

Hold a valid Georgia Community Association Manager (CAM) License or Georgia Real Estate License issued by the Georgia Real Estate Commission.
Strong conflict-resolution skills and ability to support homeowner satisfaction.
Strong knowledge of Association governing documents, including Declarations of Covenants and bylaws.
Strong knowledge of financial reports and budgets.
Professional customer-service skills.
Exceptional written and verbal communication skills, with a polished, professional, and friendly demeanor.
Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
Understand the roles of the Association Board and Community Association Manager.
Be self-motivated, proactive, detail-oriented, and a team player.
Have time-management and time-critical prioritization skills.
Have effective organizational and project-management skills for capital expenditure and reserve-related projects.

Nice To Haves

Membership with CAI.
CMCA and AMS designations.
Five or more years of community association management (HOA) experience; multifamily experience does not qualify.

Responsibilities

Supervise the Association’s financial administration in accordance with the management agreement and governing documents.
Act as the primary liaison with the Association Board of Directors and homeowners as needed.
Perform or direct administrative and management duties requested by the Board of Directors and consistent with the management agreement and governing documents.
Review monthly financial reports and ensure the management summary is submitted to the Association Board of Directors.
Monitor client delinquency and the collections process for the assigned portfolio.
Attend Board meetings in accordance with the management agreement.
Assist the Board of Directors with the architectural review process and/or routine inspections in accordance with the management agreement.
Maintain files, records, and correspondence according to company procedures and good business practices.
Maintain board and resident information in the CINC Systems database.
Oversee the accounts payable process in accordance with company processes and procedures.
Remain knowledgeable about Association governing documents, rules and regulations, and general legal requirements for community associations.
Provide excellent customer service and maintain open communication with homeowners, vendors, realtors, tenants, and board members.
Stay current with industry practices and applicable laws.
Perform other duties as assigned.