Onsite General Manager (Homestead)

RealManage•Schertz, TX

7d•$80,000 - $85,000•Onsite

About The Position

The Onsite General Manager serves as the Chief Operating Officer of the Homestead Residential Master Community Homeowners Association and has ultimate responsibility for day-to-day operations and relationships among the Association, Board of Directors, members, guests, employees, community, government, and industry. The role leads department managers and onsite staff, oversees budgets and financial reporting, supports the Board’s strategic plans, and ensures compliance with Association policies and procedures. It also coordinates committee work, resident communications, Board and annual meetings, employee management, and the community’s lifestyle and engagement programs. The position is based onsite in Schertz, Texas, and may require occasional extended hours and attendance at events outside normal business hours.

Requirements

Three to five years of Homeowner Association (HOA) management experience.
An associate degree or relevant experience is required.
Strong interpersonal, supervisory, and customer service skills.
Ability to set priorities, plan, organize, and delegate effectively.
Strong written and verbal communication skills and command of English.
Excellent phone etiquette.
Ability to work effectively under time constraints and deadlines.
Ability to read, understand, and explain financial statements, including balance sheets, income statements, and general ledgers.
Ability to work a standard schedule with occasional extended hours as required.
Ability to sit for prolonged periods at a desk and work on a computer; occasionally stand, walk, bend, or reach; and lift or move objects weighing up to 10–15 pounds.
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment; visual acuity to read printed materials and screens; and hearing and speech ability to communicate in person, by phone, and in virtual meetings.
Ability to work in a standard office environment with moderate noise levels.

Nice To Haves

Bachelor’s degree preferred.
Previous onsite management experience strongly preferred.
CMCA certification preferred.
AMS and PCAM certifications are a plus.

Responsibilities

Ensure compliance with community policies and procedures established by the Board of Directors.
Plan, develop, and approve operational policies, procedures, methods, and regulations.
Direct the work of department managers and supervise, train, develop, onboard, schedule, and evaluate onsite staff, including seasonal pool attendants.
Develop the annual operating, cash, and capital budgets; establish checkpoints to assess budget compliance; and prepare monthly financial reports for the Board of Directors.
Coordinate long-range and annual business plans aligned with Association bylaws and policies, and coordinate with the Board on strategic plans.
Evaluate the impact of Association policies, programs, and processes and recommend changes as needed.
Monitor the quality of Association products and services and protect Association assets.
Maintain ongoing dialogue with members to obtain input on Association direction and improvements.
Issue and update vehicle access transponders and enter vehicle data in the Gate House for owners and renters.
Serve as the point of contact for Association committees and work with committee chairs on audits, purchases, work orders, contracts, records, vendor payments, organizational charts, annual charter updates, and codes of conduct.
Create community alerts and communications and provide weekly email updates to the Board.
Prepare Board meetings by collecting committee reports, scheduling Zoom meetings, assembling owner and Board packets, preparing agendas and announcements, and coordinating owner questions with the Board president.
Follow up after Board meetings by drafting minutes, uploading approved minutes, tracking action items, notifying contractors of approved bids, filing approved policies with the county, and updating owners about requests presented in executive session.
Set up executive-session meetings and prepare for the annual meeting, which takes place on a Saturday.
Manage the Association’s secondary website, including membership requests, calendar, events, policies, newsletters, minutes, office hours, and staff contact information.
Ensure compliance with purchasing policies and procedures and evaluate committee activities reporting to the General Manager.
Provide counsel to management staff and support internal controls and a basic management philosophy that guides Association personnel.
Manage staff requisitions, time-off and punch-change requests, performance reviews, discipline documentation, office coverage, and the staff vacation calendar.
Meet daily with maintenance staff to review and adjust work priorities.
Develop, coordinate, and execute lifestyle programs, social events, resident activities, and other engagement initiatives.
Coordinate with the Board, committees, vendors, and residents to plan events aligned with community goals, budgets, and resident interests.
Attend, coordinate, and oversee community events, including events outside normal business hours when necessary.
Manage event logistics, budgets, vendor coordination, contracts, supplies, communications, setup, execution, and follow-up; maintain an annual community events calendar.
Encourage resident participation and volunteer involvement and foster a welcoming, professional community environment.
Perform other duties as assigned; responsibilities may evolve based on Board direction and community needs.

Benefits

Medical insurance, with the company paying the employee-only premium for the HSA plan.
Dental insurance.
Vision insurance.
Life and disability insurance.
Health Savings Account (HSA); enrollment in the required high-deductible medical plan is necessary for eligibility.
Flexible Spending Accounts for health-related expenses and dependent care expenses.
Education reimbursement for industry-related classes.
401(k) match after one year.
Employee Assistance Program (EAP).
Nine paid holidays and two floating holidays.