Onsite Concierge (DCM101926)
About The Position
RealManage is hiring an Onsite Concierge for its DC Metro location in Arlington, Virginia. The Concierge answers telephone calls and welcomes residents, guests, and vendors. The role assists colleagues with residents and visitors to maintain coverage in the management office and provide a high level of customer service. The Concierge is expected to build positive working relationships, support team goals, respond appropriately to colleagues’ concerns, and meet quality assurance expectations and standards. Other work-related tasks may be assigned, and responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made for qualified individuals to perform the essential functions of the position. RealManage is a national community association management company serving HOAs, condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and developer and builder clients. Its service identity, The RM Way, guides how associates serve clients and one another, grow, coach, and recognize each other. The company describes itself as values-based and committed to an exceptional associate experience and an inclusive workplace.
Requirements
- High school diploma or GED.
- Previous customer-related experience.
- Professional presentation.
- Outstanding guest service skills and sophisticated verbal and written communication skills.
- Highly responsible and reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively with colleagues as part of a team.
- Ability to focus attention on guest needs while remaining calm and courteous.
- Ability to stand and walk for extended periods throughout the workday.
- Ability to climb stairs and ladders, bend, stoop, kneel, crouch, or reach frequently.
- Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally handle heavier objects with assistance.
- Manual dexterity to operate tools, equipment, and machinery safely.
- Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
- Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
- Ability to work in varying environmental conditions, including heat, cold, dust, noise, and outdoors.
- Ability to wear and use appropriate personal protective equipment.
- Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.
Nice To Haves
- Previous concierge experience.
Responsibilities
- Answer telephones.
- Meet and greet incoming residents, guests, and vendors.
- Assist other employees with residents and visitors to ensure overall coverage in the management office and deliver a high level of customer service.
- Develop and maintain positive working relationships with others.
- Support the team in reaching common goals.
- Listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Perform other work-related tasks as needed; responsibilities may evolve based on Board direction and community needs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Health savings account (HSA), available with the required high-deductible medical plan
- Flexible spending account (FSA)
- Education reimbursement
- 401(k) matching
- Employee Assistance Program (EAP)
- 11 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
