Onsite Community Manager - Build to Rent

Brookfield Asset Management•Dawsonville, GA

1d•Onsite

About The Position

At Maymont Homes, success is built on people, residents, and the team. The company is transforming the single-family rental experience through innovation, quality, and genuine care, managing over 20,000 homes across 47+ markets and 25+ build-to-rent communities. As part of Brookfield, Maymont Homes is rapidly expanding and is recognized as a Certified™ Great Place to Work®. The Onsite Community Manager (BTR) is responsible for the day-to-day operations of a build-to-rent community in Dawsonville, GA. This includes managing team members, daily activities, and resources to achieve financial and operational goals, while ensuring compliance with Company policies, Fair Housing, ADA, Fair Credit Reporting Act, and other relevant real estate laws and regulations.

Requirements

Must possess an active Real Estate or Property Manager or Property Manager in Charge license in the State of Georgia
3 or more years of experience managing onsite operations in: Build to Rent Real Estate, New Home Sales, New Construction/Lease Up Sales, Hospitality, Retail and/or Multi-Family Property Management
Advanced computer/technology system knowledge (Property Management Systems, CRM’s, Word, Excel and PowerPoint preferred)
Demonstrated strong written and verbal communication skills
Demonstrated customer service skills in fast paced environment
Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task
Ability to thrive in a high volume, data entry and processing work environment

Nice To Haves

Associate degree or higher is preferred, but not required
Lease Up/New Construction Property Management experience is preferred
CAM, NALP, CPM designations preferred

Responsibilities

managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals
ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing real estate operations
Ensure that the BTR community, homes and common area spaces are prepared for daily leasing and residential activities
Welcomes prospective residents and guides them through the community and conducts new home tours
Provides information on leasing processes and responds to community related inquiries, requests, and concerns via telephone and email
Oversees each BTR community and takes lead by interviewing sales and onsite BTR leasing candidates and oversees the onboarding of new team members assigned to the BTR team
Facilitates and leads BTR community specific company training and manages the onsite leasing operational performance in accordance with Company policies, values, and business practices
Participates and provides input into the development of budget(s) for BTR communities by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
Meets targeted revenues by assessing and analyzing market specific rent rates, ensuring rent and fees are collected and posted in a timely manner and preparing and reviewing weekly, monthly, and quarterly financial status reports
Assists with supplier partner, contractors, and service providers relations in ensuring that the work performed, assigned areas of responsibilities and/or products purchased match the contractual obligations and/or processes in place
Controls expenditures by staying within the constraints of the approved budget or targets
Oversees the lease enforcement process by reviewing and approving prospective resident applications, discounts, and renewal leases, conducts periodic home inspections, follows proper notice requirements, evicts residents, and imposes and collects fees and other charges as allowable and stated in the terms of the lease
Gathers, analyzes, and interprets current market and economic trends that align with the BTR environment and implements short- and long-range marketing and leasing strategies/goals to achieve the property’s occupancy and revenue goals
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
Follows up with prospects and new residents to ensure satisfaction and foster positive relationships
Conducts regular stabilized and lease up property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenity spaces meet established standards for safety, cleanliness, and general curb appearance and appeal
Utilizes property management systems to manage social media, reputation management, resident ledgers, service request history and prospect data efficiently
Respond promptly and courteously to resident and client/owner concerns and take proactive actions to resolve issues
Function as an onsite Community Manager representative of Maymont Homes at BTR locations assigned
Other duties, as assigned by supervisor or leadership team