Onsite Community Maintenance Supervisor (Talega Maintenance Coordinator)

RealManage•San Clemente, CA

49d•$28 - $35•Onsite

About The Position

The Onsite Community Maintenance Supervisor serves as a key support role responsible for ensuring the day-to-day maintenance operations of the community and on-site facilities are run smoothly. This position oversees the maintenance of facilities and common areas, parks and streetscape, performs on-site inspections, and provides customer service assistance. The Onsite Community Maintenance Coordinator supports the Facilities Manager in meeting Talega Maintenance Corporation’s goals and objectives while ensuring safe, effective, and efficient day-to-day operations that align with the Talega community vision through the maintenance of common grounds and facilities. This role provides recreational and administrative support, assists with customer service needs, upholds the aesthetics of the community as directed by the Board, and ensures the highest level of service is provided to Talega Members and their families, friends, and guests.

Requirements

Minimum 5 years of experience in related field or property management
Must have reliable transportation, a valid California driver’s license, state mandated insurance, and be able to drive to other work locations
Must have hands-on experience with the following construction trades: electrical, plumbing, concrete, masonry, landscape, mechanical, carpentry, finish carpentry, irrigation and painting
Advanced interpersonal and communication skills, working collaboratively and influencing others by sharing ideas in a constructive and positive manner; able to address problems and issues constructively to find mutually acceptable and practical business solutions
Proficient in speaking, reading and writing English as this position requires interfacing verbally with the public, homeowners, tenants, supervisors and executives.
Must be proficient with Microsoft Word, Excel, Outlook and general knowledge of computers and associated hardware.
Advanced knowledge in the areas of office and building maintenance, access control systems, office safety and related principles and procedures
Clearly communicates and holds self and others accountable by owning issues, solving problems and continuously seeking and providing feedback, regardless of source
Works openly with others through honesty, integrity and authenticity
Requires formal reports to be generated and presented to the Board and Committees
Creates outstanding customer loyalty with both internal and external customers by delivering on our commitments of being genuinely helpful and providing the highest value of service
Must be able to lift 50 lbs.
Must have finger dexterity for typing/using a keyboard.
Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.
Must be able to respond to requests and communicate to staff, coworkers, clients, and vendors.
Consistent and regular attendance required.
Some exposure to dust and noise.
Some heavy lifting, standing, climbing.
Must be able to stand for long periods of time and mobile enough to walk up to two (2) miles on sidewalks, trails, turf and uneven slopes.
Ability to stand and walk for extended periods throughout the workday.
Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
Manual dexterity to operate tools, equipment, and machinery safely.
Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
Ability to wear and use appropriate personal protective equipment (PPE).
Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Nice To Haves

Education Reimbursement for industry-related classes

Responsibilities

Support Talega Maintenance Corporation’s goals and objectives by assisting with the effective management and operation of the community’s maintenance programs and services
Promote and support the Talega community vision by maintaining high standards for the appearance, functionality, and overall quality of the community
Provide recreational and administrative support as needed to assist with community operations, events, and member services
Uphold the aesthetic standards of the community as established and directed by the Board of Directors
Ensure a high level of customer service and responsiveness is provided to Talega Members, residents, families, friends, and guests
Support a positive member experience by fostering professional communication and service excellence throughout all maintenance and community operations
Oversee contractors, subcontractors and vendors assuring quality performance, compliance with all contracts
Ensure all customer service calls and related work orders are handled in accordance with established policies and procedures and contractual specifications
Ensure all Landscape service calls and related work orders are handled promptly
Implement and administer service contracts, including the preparation of scopes of work and performance standards, RFP and bid review and reports for the TMC Board of Directors
Create detailed reports, cost analysis and other department metrics for Management and Board review
Oversee reserve asset replacement projects throughout the community. Participate in the development and revision of the annual project calendar.
Strategically allocates both in-house and contracted resources to complete projects in a timely and cost-effective manner
Proactively communicate with residents, Management and staff on the status of projects and work in the community through various communication platforms including the community website, mailed letters and notices, direct and mass email communication and social media
Provides high level direction and oversight of job safety protocol and training, ensuring the highest standard for on-the-job safety compliance.
Ensure application of all necessary safety procedures for legal compliance
Responsible for the tracking and management of projects and coordinates site inspections on a regular basis
Regularly report to Supervisor with updates on all job responsibilities
Attend all company mandatory functions
Budget and expense management responsibilities pertaining to areas of oversight
Always represent professionalism and RealManage’s standards of operations to clients and staff
Other projects and opportunities may be deemed necessary and appropriate for this position
Management and oversight of the Work Order System, providing weekly exception reports as directed
Practice and adhere to RealManage’s service standards
Always conduct business with the highest standards of personal, professional and ethical conduct
Comply with company policies and procedures
Seek to use environmentally sustainable materials, processes, tools and supplies
Perform or assist with any operations as required to maintain workflow and to meet schedules
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
Ensure all safety precautions are followed while performing the work
Follow all policies and Standard Operating Procedures as instructed by Management
Perform any range of special projects, tasks and other related duties as assigned
Participation and assistance at Talega community events as scheduled

Benefits

Medical Insurance - The company will pay the premium for the Employee Only Tier on the HSA plan
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High-Deductible Medical Plan to be eligible)
FSA account for health-related expenses
FSA account for dependent care expenses
401 (k) match after 1 year
Employee Assistance Program (EAP)
9 paid holidays and 2 floating holidays