Onsite Clinical Responder

TEXAS ORGAN SHARING ALLIANCE•San Antonio, TX

2d•Onsite

About The Position

The Onsite Clinical Responder supports the organization’s mission, goals, and strategic plan by managing referrals through authorization, serving as a first point of contact, and maintaining communication with hospital teams throughout the referral process. The role works with hospital staff, physicians, clinical leadership, and internal support teams to facilitate timely case progression while following regulatory and organizational standards. Work includes reviewing electronic medical records, conducting on-site huddles with healthcare teams, and managing referrals through authorization. The responder may occasionally support families and approach them for donation, perform case-start duties for organ cases, and document clinical activity. The role works closely with on-call team members and leadership to triage referrals. Travel within the designated service area may be required. This is a full-time, non-exempt position based in Laredo, Texas, with 12-hour shifts that may include days, nights, weekends, holidays, and additional hours as needed. The job description also lists the location as Central Region – San Antonio, Texas. The role evaluates and triages organ, tissue, and eye referrals, assesses donor medical suitability, coordinates referral management with hospital teams, and keeps relevant stakeholders informed. It also involves identifying legal next of kin, coordinating with tissue and eye agencies, arranging transport of clinical supplies and equipment, maintaining complete and timely confidential records, and consulting the Medical Director and AOC as required. The responder is expected to represent the organization with care and courtesy, protect confidential information, complete required training, and participate in quality, education, and training activities.

Requirements

Experience in the medical or critical-care field is required.
Understand medical terminology, basic pathophysiology, and clinical decision-making processes.
Proficiency with electronic medical record systems.
Strong documentation and data-entry skills.
Excellent oral and written communication skills, including the ability to communicate with personnel at all levels and represent the organization publicly.
Demonstrated teamwork, clinical, analytical, organizational, and communication skills in a high-stress environment.
BLS certification.
Working knowledge of standard office equipment, including a computer, fax, and copier.
Valid driver’s license and proof of automobile insurance.
Reliable personal automobile.
Install and use a company-approved location-tracking application during work-related travel and duties at off-site locations.
Ability to lift at least 50 pounds.
Ability to travel by company or personal automobile, or commercial or charter aircraft.
Ability to gain on-site access or clearance to facilities within the Designated Service Area.
Maintain confidentiality regarding all donor information.

Nice To Haves

Associate’s degree in allied or health science, and/or licensure as an RN, LVN, Paramedic, or RRT, and/or previous OPO experience is preferred; a combination of alternative education and experience may be considered in lieu of formal education requirements.
Expertise with EPIC, Cerner, or Meditech is preferred.

Responsibilities

Triage organ, tissue, and eye referrals while providing quality customer service.
Evaluate referrals on-site and by phone according to internal policies and procedures.
Assess potential organ and/or tissue donor medical suitability using medical records, history and physical examination, and current health status; check Texas Donor Registry status for all open referrals.
Obtain and maintain electronic medical record access at available hospitals and access to the Texas Donor Registry.
Collaborate with physicians and hospital staff to develop referral-management plans from initial referral through declaration of death or Donation after Circulatory Death (DCD) evaluation.
Inform hospital staff about referral progression and provide clinical updates to relevant stakeholders.
Apply understanding of legal and hospital requirements for declaration of death and organ donation.
Identify the patient’s legal next of kin in accordance with state and Uniform Anatomical Gift Act statutes.
Maintain effective working relationships with organization staff, hospital staff, transplant center staff, customers, and other stakeholders.
Liaise with tissue and eye agencies regarding donation and donor-family requests and dynamics.
Activate transport for clinical supplies and equipment.
Document referral and donor-related activities accurately and promptly in confidential donor records, forms, and databases according to established procedures.
Consult the Medical Director and AOC according to established procedures.
Maintain a caring and courteous attitude, respect the dignity of patients and donor families, and represent the organization positively.
Maintain confidentiality regarding patients, donor families, and other agencies.
Attend and successfully complete training in referral evaluation, family support, and case-start procedures; complete approach/authorization training within one year of hire.
Participate in interdisciplinary quality meetings and post-donor reviews with team members and management.
Participate in education and training programs for hospitals, transplant programs, and the public.
Ensure compliance with Safety, Quality, and Multicultural Organizational Plans.
Use iTransplant and Microsoft Office Suite and learn additional systems as needed.
Perform other duties as required.