Clinical Manager, Co-Responder Programs

Claratel Behavioral Health•Decatur, GA

2d•Onsite

About The Position

Claratel Behavioral Health is a public, not-for-profit community-based behavioral health and developmental disabilities services organization with more than 20 locations in DeKalb County, Georgia, and a workforce of more than 400 direct-care and support staff. Its Co-Responders Program partners with the local Police Department to respond to people experiencing mental health or substance use crises. The program aims to provide community crisis intervention, connect individuals with resources, reduce hospitalizations, and reduce arrests and incarceration for people who need treatment. The Co-Responders Program Manager oversees the program’s daily operations, supervises staff, and builds partnerships with law enforcement and community agencies. Reporting directly to the Clinical Director of Community Based Services, the manager collaborates with other community-based program managers. The manager also provides on-site clinical assessment, crisis intervention, education, and support; coordinates follow-up services; and connects individuals and families with resources. The program assesses risk to self or others and determines whether involuntary admission is needed, completing a 1013 or 2013 as appropriate. The role works primarily in the community alongside law enforcement, including riding in a police vehicle with a CIT-trained officer to respond to crisis calls. It may involve exposure to highly stressful and emotional situations, as well as moderate walking, standing, and stair climbing. The manager must wear an agency-branded shirt and, where applicable, a fitted bulletproof vest. Pre-employment drug screening and successful completion of a criminal history background check are required; the employer participates in E-Verify.

Requirements

Current Georgia license as a Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW).
At least 3 years of mental health or substance use disorder experience in assessment, crisis intervention, and stabilization.
At least 1 year of supervisory experience.
Knowledge of signs and symptoms of withdrawal and acute psychosis.
Basic computer and typing skills.
CPI training and current CPR certification.
Training in MindSet Safety Management and current CPR certification.
Excellent interpersonal, problem-solving, and critical-thinking abilities.
Ability to remain calm and respond appropriately in emergency situations.
Ability to maintain confidentiality and communicate professionally and effectively with police officers, staff, clients, clients’ families or significant others, and the public.
Ability to work primarily in the community alongside law enforcement, ride in a police vehicle, and meet the stated moderate walking, standing, and stair-climbing demands.
Successful completion of required pre-employment drug screening and criminal history background check.

Nice To Haves

Experience in a psychiatric hospital, crisis stabilization unit, ACT team, or co-responder program.
At least 3 years of supervisory experience in the mental health field.

Responsibilities

Plan, organize, and manage the program’s day-to-day operations, and complete and submit programmatic reports.
Conduct weekly staff check-ins and monthly team meetings.
Supervise and guide co-responder staff, including clinicians and case managers responding to field crises.
Serve as a primary liaison among law enforcement, the behavioral health department, 911 dispatch, DRCC, and other community providers to coordinate care.
Build and maintain collaborative working relationships with partners and stakeholders.
Provide community-based screening, clinical assessment, mental status evaluation, therapeutic intervention, clinical education, and disposition for individuals and families experiencing behavioral health crises.
Evaluate individuals’ safety risks to themselves or others and initiate a 1013 or 2013 as appropriate.
Provide therapeutic de-escalation when needed.
Make autonomous decisions in accordance with standards of care and practice, and respond effectively to emergencies with appropriate interventions.
Coordinate with a receiving facility when crisis stabilization is needed.
Make follow-up wellness calls and community visits with clients.
Complete electronic documentation for each call and follow-up visit.
Communicate effectively with high-acuity clients and people under the influence, and maintain clear, professional communication with clients, families or significant others, staff, and public safety officers.
Participate in a rotating on-call schedule to provide telephone support to officers in the field.
Perform duties from a recovery-oriented, client-centered, and trauma-informed perspective.
Partner with community resources and law enforcement agencies on homeless outreach and community engagement.