Clinical Responder (7am - 7pm)

NFH•Lexington, KY

About The Position

At Network for Hope (NFH), Clinical Responders help advance the organization’s mission of saving and enhancing lives through organ, tissue, and eye donation. The role ensures eligible organ referrals receive timely evaluation and follow-up by conducting onsite assessments of potential donors, collaborating with healthcare teams, and facilitating communication throughout the donation process. It calls for clinical expertise, sound decision-making in high-pressure situations, and professionalism and compassion. Clinical Responders respond onsite to viable organ referrals at hospitals in the donation service area, review medical charts, and assess donation suitability in collaboration with clinical personnel. They work with healthcare teams to manage referrals from initial contact through declaration of death or a donation-after-circulatory-death (DCD) evaluation, keep hospital staff informed, and maintain accurate referral documentation. They also support customer-service concerns and consult with the designated on-call organ administrator and Family Support Liaison as needed. The position builds stakeholder relationships, provides excellent service in routine and stressful situations, and promotes organ and tissue donation and a positive image of NFH. Network for Hope is a nonprofit organization that facilitates organ and tissue recovery, supports donor families, and educates the communities it serves.

Requirements

Some post-secondary education is required.
Two years of experience in a medical/critical care field or organ procurement organization (OPO) is required.
Competence in electronic medical records (EMR) is required.
Experience with computer-based documentation, Microsoft systems, medical charting, and medical terminology is required.
Ability to communicate effectively and professionally and provide exemplary customer service is required.

Nice To Haves

An associate degree in allied health or health science, or equivalent experience.
Experience as a Medical Technologist, Nursing Assistant, Unit Secretary or similar, EMT, Paramedic, or RRT.

Responsibilities

Respond onsite in a timely manner to viable organ referrals at hospitals in the donation service area.
Review medical charts and determine medical suitability for donation in collaboration with other clinical personnel.
Collaborate with healthcare teams on referral management from initial referral through declaration of death or DCD evaluation.
Inform hospital staff about the progression of the referral process.
Maintain accurate donor information and chart documentation during referral assessments.
Assist with process complaints, concerns, customer-service issues, and corrective actions related to errors, accidents, or complaints.
Consult with the designated on-call organ administrator (AOC) and Family Support Liaison (FSL) staff as needed and in a timely manner.
Act with integrity, professionalism, and confidentiality.
Build stakeholder relationships and provide excellent customer service in routine and stressful situations.
Promote organ and tissue donation and a positive image of Network for Hope.