Clinical Responder (7am-7pm) Louisville, KY

NFH•Louisville, KY

1d•Onsite

About The Position

At Network for Hope (NFH), the Clinical Responder supports the organization’s mission to save and enhance lives through organ, tissue, and eye donation. The role ensures eligible organ referrals receive timely evaluation and follow-up by conducting onsite assessments of potential donors, collaborating with healthcare teams, and facilitating communication throughout the donation process. It requires clinical expertise, sound decision-making, and professionalism and compassion in high-pressure situations. The Clinical Responder evaluates referrals, coordinates referral management with hospital staff and NFH clinical personnel, and maintains accurate donor information and documentation. The role also builds stakeholder relationships, provides excellent customer service, promotes donation, and represents NFH positively.

Requirements

Some post-secondary education is required.
Two years of experience in a medical or critical care field, or with an OPO, is required.
Competence in electronic medical records (EMR) is required.
Experience with computer-based documentation, Microsoft systems, medical charting, and medical terminology is required.
Ability to communicate effectively and professionally and provide exemplary customer service is required.

Nice To Haves

An associate degree in allied or health science, or equivalent experience.
Experience as a Medical Technologist, Nursing Assistant, Unit Secretary or similar, EMT, Paramedic, or RRT.

Responsibilities

Complete timely onsite responses to viable organ referrals at hospitals in the donation service area.
Review medical charts and determine donor medical suitability in conjunction with other clinical personnel.
Collaborate with healthcare teams to develop a referral-management plan from initial referral through declaration of death or DCD evaluation.
Inform hospital staff about the progression of the referral process.
Maintain accurate donor information and charting documentation during referral assessment.
Assist with process complaints, concerns, customer service issues, and corrective actions related to errors, accidents, or complaints.
Consult promptly with the designated organ administrator on call and Family Support Liaison staff as needed.
Act with integrity, professionalism, and confidentiality.
Build stakeholder relationships and provide excellent customer service in routine and stressful situations.
Promote organ and tissue donation and a positive image of NFH.