Onsite Account Manager

Umanist Staffing•Cleveland, OH

2d•Onsite

About The Position

We are seeking a highly motivated Onsite Manager to serve as the primary point of contact for our contract workforce at a client location in Cleveland, OH. This role combines workforce management, employee relations, recruiting support, client service, and HR administration. The ideal candidate is bilingual in Spanish and English, thrives in a fast-paced environment, and has experience supporting employees, managing client relationships, and ensuring operational excellence. This is a hands-on position with significant interaction with associates, client leadership, and internal teams.

Requirements

High School Diploma or GED.
Bilingual in Spanish and English (required).
Minimum of one (1) year of experience in Human Resources, Administrative Support, Customer Service, Staffing, Recruiting, or a related field.
Strong interpersonal, verbal, and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Working knowledge of labor and employment laws.
Strong organizational and time-management skills.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Ability to maintain professionalism and confidentiality.

Nice To Haves

Associate degree or higher.
Previous staffing, recruiting, or sourcing experience.
Experience supervising employees or coordinating workforce operations.
Experience working in manufacturing, distribution, logistics, or industrial environments.

Responsibilities

Serve as the onsite leader for contract employees assigned to client facilities.
Monitor attendance, performance, and associate engagement.
Address employee concerns and provide coaching, counseling, and support as needed.
Conduct new hire orientations and onboarding sessions.
Facilitate employee communication and maintain positive workforce relations.
Build and maintain strong working relationships with client supervisors and management teams.
Act as the primary liaison between the client and internal branch operations.
Ensure high levels of customer satisfaction through responsive service and issue resolution.
Conduct regular business reviews and provide workforce updates to client stakeholders.
Assist with recruiting, sourcing, screening, and onboarding candidates when staffing needs arise.
Coordinate interviews and hiring activities to ensure workforce coverage.
Maintain applicant and employee records within the applicant tracking system.
Process payroll and maintain accurate employee records.
Ensure compliance with company policies, labor laws, and client requirements.
Manage documentation related to employee files, attendance, performance, and onboarding.
Promote a safe work environment and ensure adherence to safety procedures.
Attend client safety meetings and communicate safety initiatives to employees.
Investigate workplace incidents and report accidents, near misses, and safety concerns.
Partner with management to implement corrective actions when needed.
Generate reports, spreadsheets, and workforce metrics as requested.
Track employee data, staffing levels, attendance, and operational performance.
Identify opportunities for process improvements and recommend solutions.