Customer Account Manager (Onsite)

RTX • East Hartford, CT

2d • $107,500 - $204,500 • Onsite

About The Position

The Commercial Materials & International Operations team is looking for the newest member of the Customer Solutions Team. If you would like to work in a dynamic environment and possess the motivation to incorporate new ideas into practice, this may be the opportunity you’ve been waiting for! This candidate will be on site at East Hartford, CT. This role is responsible for customer service of Pratt & Whitney / International Aero Engines AG / Engine Alliance spare parts business for our critical and strategic customers.

Requirements

• Bachelor's Degree and 8 years of experience; Or Advanced Degree and 5 years of experience
• Significant internal and external customer interface
• Experience managing and prioritizing multiple conflicting priorities in a fast paced, dynamic work environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Nice To Haves

• Demonstrated experience communicating with and delivering presentation to all levels of internal and external organizations
• Frequent collaboration in a team environment; should also be able to work independently
• SAP experience preferred
• Aerospace / Aviation experience a plus

Responsibilities

• Management and timely support of large, complex, & high-volume customers
• Develop and maintain effective customer relationships through frequent communications (email, phone calls, customer in person visits)
• Manage all aspects of customer order management to fulfill customer requirements on time
• Daily interface with other teams in the organization (Planning & Forecasting, Finance, Delivery Assurance, others as required)
• Identify and communicate/escalate critical part requirements for airline customers & shops
• Support general customer operational issues related to spare parts
• Engage with customers on a weekly basis in support of organizational sales goals
• Responsible for key customer financial forecasting and execution
• Support 24/7 AOG duty as needed on a limited basis
• Up to 10% travel to customer sites
• OMP planning and execution support

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level