Online Shopper

Meijer•Alpena, MI

12d•Onsite

About The Position

The Online Shopper, also referred to as a Digital Clerk, fulfills customers’ online curbside orders by selecting and verifying items throughout the store and preparing them for pickup. The role supports an accurate, timely, and friendly carside pickup experience, including collecting payment and responding to customer needs. The position receives daily workflow through a dashboard and may support other tasks as needed to keep operations running smoothly.

Requirements

High school diploma or equivalent required.
Strong communication skills and a customer-first approach.
Ability to learn new technologies quickly.
At least 1 year of experience.
Detail-oriented, organized, and dependable.
Able to follow procedures efficiently and consistently.
Able to perform physical tasks including lifting, bending, twisting, and standing for extended periods.

Nice To Haves

Prior retail experience preferred.
Past cashier experience preferred.
Past online ordering experience is a plus.

Responsibilities

Provide customer service in the curbside pickup area through accurate order fulfillment and payment collection.
Greet customers courteously in person and by phone, and respond to their questions and needs.
Maintain positive working relationships with customers, store team members, and leadership.
Resolve customer concerns promptly, partnering with leadership when needed.
Receive daily workflow through a dashboard and fulfill orders throughout the shift.
Select items throughout the store, scan and verify products, and bag items according to bagging standards.
Store and stage orders correctly while following food safety guidelines.
Keep the curbside area clean, neat, and ready for the next pickup.
Support other tasks as needed to keep operations running smoothly.