Online Sales Counselor - Empire Homes
About The Position
The Online Sales Counselor (OSC) is the first point of contact for prospective homebuyers, converting online inquiries into qualified sales opportunities through timely follow-up, personalized engagement, and knowledgeable support. The role manages the Salesforce lead pipeline from initial response through appointment-setting and handoff to the on-site sales team, maintains accurate customer and community information, and partners with Marketing and Sales to deliver an exceptional customer experience while representing the Empire Homes brand. This position is located on site in the Austin, Texas division office at 3737 Executive Center Dr, St 200, Austin, TX 78731.
Requirements
- Proven ability to deliver a high standard of customer service in a fast-paced environment.
- Strong interpersonal skills and ability to build rapport and trust quickly.
- Excellent verbal and written communication skills.
- Working knowledge of a customer record management (CRM) system.
Nice To Haves
- Bachelor's degree preferred.
- Real estate or homebuilding industry experience is an asset.
Responsibilities
- Convert online inquiries into qualified appointments and sales opportunities through timely follow-up, relationship building, and effective buyer qualification.
- Manage and maintain the Salesforce CRM pipeline, ensuring accurate documentation of customer interactions, lead activity, and reporting data.
- Educate prospective homebuyers about available homes, pricing, incentives, and the home-buying process as a product and community expert.
- Partner with Sales, Marketing, and Sales Enablement teams to support lead-generation initiatives, maintain accurate community information, and uphold OSC program processes and best practices.
- Analyze and share lead performance, customer feedback, and market insights.
- Represent the Empire Homes brand through professional, customer-focused communication across digital channels.
Benefits
- Employee discounts on Empire Homes through the Employee Home Ownership Program.
- Employer-paid benefits.
- Employer-sponsored 401(k) plans.
- Continuing education support and learning and development opportunities.
- Opportunity to collaborate with skilled and visionary professionals.
- The company emphasizes the importance of employees' time outside of work.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
