Part Time Online Sales Counselor

UnionMain Homes • Dallas, TX

8d

About The Position

The Online Sales Counselor responds to inquiries from the UnionMain website, digital advertising, and third-party sources by email and phone, and responds to live chat inquiries with the goal of converting prospects to on-site appointments. The role qualifies leads and follows up repeatedly until an appointment is made with an on-site Salesperson. It also sends marketing collateral, maintains lead records in a CRM and a toll-free number and voicemail for leads, and helps prospects select the most appropriate UnionMain Homes community.

The position manages ongoing email lists, reports on lead activity and sales conversion, and follows up with all leads at the 3-, 7-, 14-, 21-, and 28-day milestones. Other projects may be assigned. This is described as a remote/hybrid role and must work Sundays and Mondays from 8 a.m. to 6 p.m.

Requirements

• High school diploma or equivalent required.
• Two or more years of sales or marketing experience.
• Experience with internet tools, email, and sales-contact CRM systems at an advanced level.
• Proficiency in overcoming sales objections and concerns.
• Strong computer skills, including Microsoft Office, Excel, Outlook, and CRM management.
• Typing speed of at least 45 WPM.
• Detail-oriented, with outstanding follow-up skills and a customer-focused approach.
• Excellent email writing and telephone communication skills.
• Solid organizational, planning, and managing skills.
• Ability to work in an unstructured environment and tackle ad hoc projects quickly with minimal supervision.
• Ability to prioritize time, juggle several projects, and work under deadlines.
• Must be able to work Sundays and Mondays from 8 a.m. to 6 p.m.

Nice To Haves

• Bachelor's degree, preferably in marketing or a related business field.
• Real estate marketing or homebuilding industry experience.
• Knowledge of online communication tools such as Zoom or Skype.

Responsibilities

• Provide same-day, immediate email and phone responses to inquiries from UnionMain's website, digital advertising, and third-party sources.
• Respond quickly to live chat inquiries and convert them to on-site appointments.
• Qualify leads and follow up with prospects until an appointment is made with an on-site Salesperson.
• Send marketing collateral to leads.
• Maintain a lead database through a CRM.
• Maintain a toll-free number and voicemail for leads.
• Assist prospects in selecting the best UnionMain Homes community.
• Conduct and manage ongoing email lists.
• Report on lead activity and sales conversion.
• Follow up with all leads at the 3-, 7-, 14-, 21-, and 28-day milestones.
• Complete other projects as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED