Online Sales Consultant

DRB Homes • Franklin, TN

4d • Onsite

About The Position

The Online Sales Consultant follows up promptly with Internet leads to schedule in-person appointments at communities. The role coordinates electronic marketing efforts, ensures website information is accurate, and supports sales teams by sharing lead information and feedback. The consultant also tracks lead and sales outcomes, reports metrics to leadership, and helps determine next steps with leads after appointments.

Requirements

• Excellent oral and written communication skills, including email, phone, and text.
• Punctuality and professional appearance.
• Excellent presentation skills.
• Demonstrated problem-solving and negotiation skills.
• Well organized and highly self-directed.
• Strong interpersonal skills and a customer-service-driven approach.
• Friendly, enthusiastic, and approachable manner.
• Proficiency in Excel, Outlook, and Word.
• Associate’s degree in Business, Marketing, or Sales; or five years of experience in home sales; or a combination of education and equivalent work experience.
• Must be licensed in states where required.

Nice To Haves

• Prior experience in new home sales is preferred but not required.
• Prior experience in electronic marketing is preferred but not required.

Responsibilities

• Meet or exceed monthly conversion targets.
• Provide excellent customer service and respond promptly to inquiries by email, phone, text, or mail.
• Assess leads’ needs and preferences to identify an appropriate community and product.
• Schedule appointments for leads at the appropriate community and communicate appointment details, including directions and the sales consultant’s contact information.
• Provide information about communities and surrounding areas.
• Share lead needs and preferences with the Sales Team to support a smooth transfer.
• Provide referrals to lenders and other resources as needed.
• Regularly audit division and community webpages and submit requested changes to the corporate marketing group.
• Maintain thorough knowledge of DRB practices and products.
• Oversee electronic marketing efforts, including eblasts to leads, prospects, and real estate agents.
• Follow up with leads after appointments and coordinate with the sales consultant to determine next steps.
• Attend and participate in sales meetings.
• Maintain records of lead information, scheduled and kept appointments, and sales resulting from appointments.
• Regularly report lead and conversion metrics to the leadership team.
• Enter pertinent information and records of all lead interactions into the CRM.
• Visit communities regularly to build relationships with sales teams and maintain accurate, timely knowledge of products and locations.
• Manage inbound phone calls as directed by the leadership team.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree