Social Media/Online Research Specialist

Open Desk

12d•Onsite

About The Position

Open Desk, Inc. is a growing firm located just north of Raleigh in Wake Forest, NC. We focus on information gathering for the insurance, legal, and human resources industries. We are seeking a professional, highly motivated candidate to join our team as an Online Research Specialist. This is a full-time, entry-level position with great benefits and growth opportunities. In this role, researchers are trained to hone their investigative skills by employing a combination of online research tactics to source information that can be simplified into a usable report for clients. The position is a blend of case manager and researcher. Ideal candidates should possess strong organizational skills, attention to detail, and an ability to work under set deadlines, in addition to good verbal and written communication skills. Candidates will join a team of skilled, professionally trained researchers and analysts with curious minds who explore, analyze, and consolidate findings for our clients. This position is located in our Wake Forest, NC office.

Requirements

Associates degree or Bachelor’s Degree preferred.
Excellent computer and research skills.
Ability to establish priorities and work independently with little supervision.
High level of accuracy.
Ability to type at least 50 WPM.
Ability to adapt to changing priorities based on organizational needs.
Sense of urgency and proactive behavior.
Motivated self-starter.

Responsibilities

Verify the legitimacy of claims through online research.
Maintain strong data integrity with keen attention to detail.
Employ the use of various programs and forms of technology, including Microsoft Office and web research.
Communicate meaningful and authenticated information to clients in concise reports.
Communicate professionally, politely, and concisely.
Meet deadlines with superior quality and customer service.