Online New Home Specialist

Mattamy Homes•Tucson, AZ

3d•Onsite

About The Position

Mattamy Homes is hiring an Online New Home Specialist in Tucson, Arizona. This full-time, permanent, onsite role supports home sales by engaging prospective customers who contact the company online and helping them advance through the sales process. The specialist responds to leads, presents homes and communities, qualifies prospects, and schedules appointments with New Home Counselors. The position also manages VIP prospect lists and communications, tracks lead activity and sales conversion in CRM systems, and coordinates closely with sales and marketing teams. The role works across sales offices, model homes, and sales centers, with regular travel to other onsite communities and sales locations.

Requirements

At least 2 years of previous sales, marketing, or public relations experience in a service-oriented role.
Valid and active driver's license and ability to drive to sales offices, sales centers, model homes, and the division office.
Active real estate license.
CRM proficiency.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Excellent interpersonal, written, and verbal communication skills, with a demonstrated customer-focused orientation.
Demonstrated ability to meet sales goals or a business plan.
Strong organizational, time-management, and planning skills.
Strong computer skills.
Ability to manage time well with minimal supervision.
Self-motivation and ability to work both independently and as part of a team.
Ability to work within a team in a fast-paced, changing environment.

Nice To Haves

Experience in the construction or homebuilding industry.
Experience with social media platforms and one or more CRM systems.

Responsibilities

Meet or exceed performance goals for lead response, prospect engagement, appointment setting, appointment kept rate, and sales conversion from online-generated leads.
Manage client VIP lists, share community-opening updates, coordinate RSVPs and appointments, and attend and support VIP events.
Attend sales meetings, work regularly in division Sales Centers, visit other onsite communities to build relationships and stay informed about products and competitors, and provide sales office coverage as needed.
Communicate regularly with sales leaders and the marketing team about division sales goals and upcoming projects.
Participate in efforts with sales teams to drive prospect traffic.
Engage and follow up with prospective customers by phone, text, and email; give sales presentations; explain community amenities and home features; qualify prospects; match them to appropriate products; and schedule appointments with New Home Counselors.
Use the call tracking system to communicate with potential buyers by voice and text, understand call flows, and maintain answer rates.
Follow up to help ensure customers keep scheduled sales center appointments and receive a seamless handoff to a New Home Counselor.
Use CRM software to manage and track prospect communications and activities, plan lead interactions, meet reporting deadlines, and produce lead activity and sales conversion reports.
Record, review, and send relevant video emails to prospects.
Use the live chat platform to answer questions about communities, products, and pricing.
Use available sales and marketing resources to help achieve sales goals for assigned communities.
Advance prospective customers through the sales process by asking discovery and commitment questions, overcoming objections, communicating Mattamy's brand and value proposition, and describing home and community features, benefits, quality, design, construction, and service to secure appointments.
Perform other related duties as assigned.