Online New Home Specialist

Mattamy Homes•Tucson, AZ

4d•Onsite

About The Position

Mattamy Homes is seeking an Online New Home Specialist in Tucson, Arizona. This full-time, permanent, onsite role supports home sales by engaging prospective customers generated through online channels, qualifying and matching them to appropriate communities and products, and securing appointments with New Home Counselors. The specialist works toward established goals for lead response, prospect engagement, appointment setting and attendance, and sales conversion. The role involves managing VIP customer lists and events, maintaining regular communication with sales and marketing teams, and working in sales centers and onsite communities. The specialist uses phone, text, email, live chat, video email, call-tracking tools, and CRM software to communicate with prospects, track activities, and report on lead and sales conversion. The position operates in a professional sales office environment, which may be located at a model home, sales office, or sales center, and requires travel among sales locations. Mattamy Homes describes itself as the largest family-owned homebuilder in North America, with more than 45 years of history and operations in markets across the United States and Canada. Its mission is to provide the best homeowner experience, and its core values are teamwork, commitment, community, and sustainability. The company promotes a diverse and inclusive workplace and offers a competitive compensation and full-time employee benefits package.

Requirements

At least 2 years of previous sales, marketing, or public relations experience in a service-oriented role.
Valid and active driver’s license and ability to drive to sales offices and centers, model homes, and the division office.
Active real estate license.
CRM proficiency.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Excellent interpersonal, written, and verbal communication skills, with a demonstrated customer-focused orientation.
Demonstrated ability to meet sales goals or a business plan.
Strong organizational, time-management, and planning skills.
Ability to manage time well with minimal supervision.
Self-motivation and ability to work effectively both on a team and independently.
Ability to work within a team in a fast-paced, changing environment.

Nice To Haves

Experience in the construction or homebuilding industry.
Strong computer skills and experience with social media platforms and one or more CRM systems.

Responsibilities

Meet or exceed goals for lead response, prospect engagement, appointment setting, appointment kept rate, and sales conversion from online-generated leads.
Manage client VIP lists, share community-opening updates, coordinate RSVPs and appointments, and attend and support VIP events.
Attend sales meetings; work regularly in a division Sales Center; visit other onsite communities to build relationships with sales staff and stay informed about products and competitors; and provide sales office coverage as needed.
Communicate regularly with sales leaders and the marketing team about division sales goals and upcoming projects.
Participate in prospect traffic-driving efforts with sales teams.
Engage and follow up with prospective customers by phone, text, and email; deliver sales presentations; communicate community amenities and home features; qualify and match prospects to products; and secure appointments with New Home Counselors.
Use the call-tracking system to communicate with potential buyers by voice and text, understand call flows, and maintain answer rates.
Follow up to help customers keep scheduled sales center appointments and ensure a seamless handoff to the New Home Counselor.
Use CRM software to manage and track prospect communications and activities, plan lead interactions, meet reporting deadlines, and report on lead activity and sales conversion.
Record, review, and send relevant video emails to prospects.
Use the live chat platform to answer questions about communities, products, and pricing.
Use available sales and marketing resources to help achieve goals for assigned communities.
Advance prospects through the sales process by asking discovery and commitment questions, overcoming objections, communicating Mattamy’s brand and value proposition, and explaining home and community features, benefits, quality, design, construction, and service to secure appointments with a New Home Counselor.
Perform other related duties as assigned.