Online New Home Sales Specialist

Mattamy Homes • Orlando, FL

4d • Onsite

About The Position

Mattamy Homes is the largest family-owned homebuilder in North America, with 45-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets – Charlotte, Dallas, Jacksonville, Naples, Orlando, Phoenix, Raleigh, Sarasota, Southeast Florida, Tampa, and Tucson.

This role involves managing client VIP lists, providing community opening updates, coordinating RSVPs and appointments, and attending VIP events. The specialist will also attend sales meetings, work in division Sales Centers, and travel to other onsite communities to build relationships with sales staff and stay knowledgeable about products and competition. They will provide sales office coverage as needed and facilitate communication with sales leaders and the marketing team to ensure understanding of division sales goals and upcoming projects. Active participation in prospect traffic driving efforts with sales teams is expected.

The Online New Home Sales Specialist will engage and follow up with prospective customers via phone, text, and email. They will deliver effective sales presentations, communicate community amenities and home features, qualify and match prospects to appropriate products, and secure appointments with New Home Counselors to support home sales and closings. Utilization of a call tracking system for voice and text communication with potential buyers, understanding call flows, and maintaining answer rates are key responsibilities. All necessary follow-up to ensure customers keep their scheduled sales center appointments and have a seamless hand-off experience to the New Home Counselor must be performed.

Leveraging Mattamy’s customer relationship management (CRM) software is crucial for managing and tracking prospect communications and activities, planning lead interactions, meeting reporting deadlines, and producing reports on lead activity and sales conversion. Recording, reviewing, and sending relevant video emails to prospects, and communicating with leads via a live chat platform to answer questions on communities, product, and pricing are also part of the role. The specialist will utilize all available sales and marketing resources to help achieve sales goals for assigned communities. Actively advancing prospective customers through the sales process by asking effective discovery and commitment questions, overcoming objections, communicating Mattamy’s brand and unique value proposition, and highlighting the features, benefits, quality, design, construction, and service of homes and communities to secure appointments with a New Home Counselor is essential. Other related duties as assigned.

Requirements

• Minimum 2 years of previous sales, marketing or public relations experience in a service-oriented role
• Valid and active driver’s license be able to drive to/from sales offices/centers, model homes, division office for meetings and more.
• Active real estate license where required by applicable law
• CRM proficiency is required
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Excellent interpersonal, written, and verbal communication skills with a demonstrated customer focused orientation
• Demonstrated ability to meet sales goals/business plan
• Exceptional organizational, time management and planning skills
• Strong computer savviness, experience with social media platforms and one or more CRM systems is a plus
• Able to manage time well with minimal supervision
• Self-motivated with ability to work well in a team environment and independently
• Able to work within a team in a fast-paced, changing environment

Nice To Haves

• Experience in Construction or Home Building industry is preferred

Responsibilities

• Meet or exceed established performance goals for lead response, prospect engagement, appointment setting, appointment kept rate, and sales conversion from online sales-generated leads
• Manage client VIP lists: add customers to the list, provide community-opening updates, coordinate RSVPs and appointments, and attend and support VIP events
• Attend sales meetings, work regularly in one of the division Sales Centers and regularly travel to Mattamy’s other onsite communities to foster relationships with sales staff and to stay knowledgeable about product offerings as well as our competition, and provide sales office coverage as needed
• Facilitate regular communication with the sales leaders and the marketing team to ensure understanding of division sales goals and upcoming projects
• Actively participate in prospect traffic driving efforts with sales teams
• Engage and follow up with prospective customers by phone, text and email, deliver effective sales presentations, communicate community amenities and home features, qualify and match prospects to appropriate products, and secure appointments with New Home Counselors to support home sales and closings
• Utilize call tracking system to communicate with potential buyers via voice and text. Understand call flows and maintain answer rates
• Perform all necessary follow-up to ensure customers keep their scheduled sales center appointments and have a seamless hand-off experience to the New Home Counselor
• Leverage Mattamy’s customer relationship management (CRM) software to manage and track prospect communications and activities, plan lead interactions, meet reporting deadlines, and produce reports on lead activity and sales conversion
• Record, review, and send relevant video emails to prospects
• Communicate with leads via live chat platform to answer questions on communities, product and pricing
• Utilize all available sales and marketing resources to help achieve the sales goals for the communities assigned
• Actively advance prospective customers through the sales process by asking effective discovery and commitment questions, overcoming objections, communicating Mattamy’s brand and unique value proposition, and highlighting the features, benefits, quality, design, construction, and service of our homes and communities to secure appointments with a New Home Counselor
• Perform other related duties as assigned

Benefits

• Health, Dental and Vision Insurance
• Life Insurance and Short/Long Term Disability
• Flex Spending, 401K with Company Matching and Tuition Reimbursement
• Entertainment Discounts, Employee Home Ownership Program and Company-wide Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed